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A national education authority in Singapore modernizes citizen engagement with a cloud‑native contact center on AWS

A national education authority in Singapore modernizes citizen engagement with a cloud‑native contact center on AWS

Discover how a leading government education authority in Singapore transformed citizen interactions by migrating from a legacy on‑premises contact center to a secure, cloud‑native platform on Amazon Web Services. Built on Amazon Connect and integrated with critical backend systems, the solution delivers scalable operations, intelligent call routing, real‑time visibility, and improved agent productivity—without the burden of infrastructure management.

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