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Home / Resources Hub / Success Story / A leading international bank in Indonesia strengthens contact center reliability with Servion’s end‑to‑end Infrastructure Support Services

A leading international bank in Indonesia strengthens contact center reliability with Servion’s end‑to‑end Infrastructure Support Services

A leading international bank in Indonesia strengthens contact center reliability with Servion’s end‑to‑end Infrastructure Support Services

Discover how a prominent international bank in Indonesia ensured 100% contact center availability through Servion’s proactive infrastructure support services. With continuous monitoring, rapid incident response, structured change management, and ongoing security patching, the bank achieved maximum uptime, stronger security posture, and uninterrupted customer engagement—while meeting strict SLA and regulatory requirements.

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