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Home / Resources Hub / On-Demand Webinar / On-demand Webinar: The IVR Reset: A Conversation about Agentic AI with Verint and Parloa

On-demand Webinar: The IVR Reset: A Conversation about Agentic AI with Verint and Parloa

On-demand Webinar: The IVR Reset: A Conversation about Agentic AI with Verint and Parloa

Legacy IVR forces customers through rigid menus and repeat prompts, driving frustration, transfers, and abandons. In this webinar we will show how agentic AI is transforming “Press 1” experiences into intent-led conversations that complete tasks end-to-end and escalate to agents only when needed.

What You’ll Learn (in 45 minutes):

  • A candid conversation with leading conversational AI providers – Verint and Parloa on what’s working in voice AI
  • Moving from IVR menus to intent-led, outcome-based resolution
  • Resolve vs. escalate: guardrails for safe, compliant CX
  • Practical modernization: design, integration, roll out
  • Proving value: containment, deflection, CX, ROI
Please complete this form to view the On-Demand Webinar:

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