Webinar: The IVR Reset: A Conversation about Agentic AI with Verint & Parloa

2:00 – 2:45 PM ET on March 5, 2026

Legacy IVR forces customers through rigid menus and repeat prompts, driving frustration, transfers, and abandons. In this webinar we will show how agentic AI is transforming “Press 1” experiences into intent-led conversations that complete tasks end-to-end and escalate to agents only when needed.

Join Verint, Parloa and Servion for a practical discussion on modernizing IVR without adding risk:

> Parloa: Agentic AI platform that helps the most customer-centric enterprises provide a personal AI agent for every customer.

> Verint: Agentic AI without disruption, to automate interactions on any channel with measurable business outcomes.

> Servion: The “make it real” partner, handling the modernization roadmap, integration across CX ecosystem, and ensuring governance, compliance, and measurable ROI.

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What You’ll Learn:

  • A candid conversation with leading conversational AI providers – Verint and Parloa on what’s working in voice AI
  • Moving from IVR menus to intent-led, outcome-based resolution
  • Resolve vs. escalate: guardrails for safe, compliant CX
  • Practical modernization: design, integration, roll out
  • Proving value: containment, deflection, CX, ROI

Who Should Attend:

  • Contact Center / Customer Service Leaders (VP/Director, Heads of Operations)
  • CX / Customer Experience Leaders (CX strategy, journey owners)
  • Digital Self-Service / Conversational AI Owners (IVA/chatbot product managers, automation leads)
  • Contact Center Technology Leaders (CCaaS/IVR owners, telephony leads, UC/voice platform managers)
  • Enterprise/Contact Center Architects (integration, data, platform architecture)

Speakers:

  • Heather Richards

    Heather Richards

    Global VP – GTM Strategy, Verint

  • Bruce Eidsvik

    Chief Growth Officer, Servion
  • Daniel Nieves

    Daniel Nieves

    VP – Technology Partnerships, Parloa