On-Demand Webinar: Why AI Alone Can’t Fix Your Customer Experience
Boards are pouring budget into AI for CX — yet customers still endure chatbot loops, irrelevant emails, and agents who don’t know their history. The gap? Journey context. If AI doesn’t know where a customer is on their path, it can’t anticipate needs, intervene at the right moment, or personalize intelligently.
Watch this on-demand webinar that reframes AI from a channel tool to a journey co‑pilot. You’ll see how leaders use Customer Journey Analytics & Orchestration to drive outcomes that matter.
What You’ll Learn (in 45 minutes):
- Why AI alone falls short: The failure modes behind bot loops, irrelevant nudges, and disjointed service.
- Journey context 101: How a time‑sequenced view across channels (interactions + transactions + VoC + profile) unlocks predictive, helpful AI.
- From analytics to action: The CJA/O loop — analyze → prioritize → orchestrate — and how to embed it in your operating model.
- Executive proof points: Where journey‑anchored orchestration improves goal conversion, revenue, cost‑to‑serve, NPS, and call deflection — and how to size ROI.
Please complete this form to view the On-Demand Webinar:
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