40%+ Containment Rates
Resolve routine calls automatically so agents focus on higher-value work.
Cut Call Volumes by 40% with Verint’s AI Voice Assistant
Automate routine queries, reduce agent workload, and deliver 24/7 self-service with Verint IVA — deployed and supported by Servion’s expert CX team.
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Why You Should Choose
Verint IVA with Servion
When you combine Servion’s deep CX expertise with Verint’s AI Voice Assistant, you get:
20% Fewer Agent Transfers
With intent and context awareness, IVA resolves or routes calls to the right agent.
Zero Business Disruption
Easily augment your existing IVR flows — no expensive infrastructure needed.
Continuous Optimization
Ongoing monitoring and tuning ensure better performance and ROI.
Unlock Measurable Results with Proven Success Metrics
30%
reduction in operational costs
reduction in operational costs
25%
increase in agent productivity
increase in agent productivity
40%
improvement in CSAT/NPS scores
improvement in CSAT/NPS scores
100%
quality monitoring coverage
quality monitoring coverage
25%
reduction in agent attrition
reduction in agent attrition
8X
return on chatbot investment
return on chatbot investment
Deploying production-ready AI helps contact centers streamline workflows, enhance service quality, ensure compliance, and deliver measurable business outcomes with faster ROI and happier customers.
Experience smarter self-service with Servion and Verint’s AI Voice Assistant
See Verint IVA in Action — Free Live Demo
☑️ Personalized walkthrough tailored to your goals
☑️ Real-world success stories with tangible results
☑️ Practical insights guided by CX experts
