Webinar: Turning Support Data into Strategy: 4 Trends Shaping the Future of Customer Experience
11:00 – 11:45 AM EST on NOVEMBER 11, 2025
Explore the findings from a full year of support interactions and discover four emerging trends shaping the future of customer experience. Learn how to turn these powerful insights into data-driven strategies that reduce friction, build loyalty, and accelerate digital transformation.
What You’ll Learn:
> The top four support trends from 12 months of real-world data—what’s rising, what’s fading, and why it matters.
> How AI-led automation boosts agility and response accuracy while driving down costs.
> How real-time monitoring transforms visibility into proactive action across channels.
> Proven, actionable plays to build resilience, prevent issues before they occur, and elevate CX outcomes.
Who Should Attend:
> CX and Digital Transformation Leaders
> Support & Contact Center Executives
> Strategy & Operations Teams
> Customer Success & Service Innovation Professionals
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Speakers:
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Mike Pietig
VP – Client Success
Mike Pietig
VP – Client Success-“Customer success isn’t a milestone—it’s a journey. At Servion, we partner for outcomes and an experience that grows stronger with every interaction.”-“Customer success isn’t a milestone—it’s a journey. At Servion, we partner for outcomes and an experience that grows stronger with every interaction.”Mike Pietig is the Vice President of Client Success at Servion, where he leads a global team focused on client outcomes, satisfaction, and long-term value realization across industries.
Mike brings over 25 years of experience at the intersection of client experience, product strategy, and digital innovation. Before joining Servion, he held senior leadership roles at Genzeon and TTEC, where he drove transformation initiatives for healthcare and retail clients through technology, strategy, and consulting.
His previous roles have spanned product management, program delivery, and customer success—consistently focused on elevating the experience and engagement of employees and consumers. Mike has worked closely with some of the most trusted names in healthcare, including the Cleveland Clinic, Geisinger and Hazelden Betty Ford.
Mike holds a B.A. in Economics from St. Cloud State University – Herberger Business School.
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Santhi Vinnakota
Sr.Director– Managed Services
Santhi Vinnakota
Sr.Director– Managed Services-“Servion’s strength lies in the way we blend deep technical expertise with real-world CX challenges. My focus is on building resilient, future-ready contact center ecosystems that evolve with our clients’ needs — not just today, but every day after. ”-“Servion’s strength lies in the way we blend deep technical expertise with real-world CX challenges. My focus is on building resilient, future-ready contact center ecosystems that evolve with our clients’ needs — not just today, but every day after. ”Santhi Vinnakota is the Senior Director of Managed Services at Servion. She leads end-to-end delivery and support for enterprise contact center environments, combining engineering depth with a commitment to service excellence.
With over 20 years of experience in contact center technologies, cloud integrations, and agile development, Santhi has built and managed high-performing technical teams worldwide. Before Servion, she served as Development Manager at Eaton, designing hybrid cloud contact center solutions using Cisco UCCE and leading complex integrations with Salesforce, Google Dialogflow, and legacy CRM systems like Siebel.
Santhi’s early career included senior roles at Symantec, Wipro, and Marconi Communications in Ireland, where she specialized in voice technology, omnichannel integrations, and DevOps-led delivery. Known for her strong hands-on expertise and ability to translate business needs into scalable technical architectures, she remains a trusted partner for customers across APAC, EMEA, and North America.
Santhi holds a Bachelor of Technology in Engineering from Nagarjuna University.