Create personalized experiences at scale with a single solution combining the best artificial intelligence (AI) chatbots and human support. So, your customers and employees get what they need the first time, every time.
Deliver exceptional experiences and solve problems faster with the Genesys DX™ offering.
Meet your customers where they want to engage. Bring the conversation to new digital channels, including live chat, chatbots, messaging and your mobile app — all in over 40 languages.
Chatbots with natural language processing are ready 24/7 to handle routine queries. When changes are complex, your support team picks up right where the bot left off. No more long holds or time wasted looking for answers.
Let your customers tell you how to improve your journey without asking them. With Genesys DX, you get a voice dashboard that continuously captures key insights and tells you where to optimize. Get the reports and analytics you need to drive better results.
Benefits
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Revolutionize your customer experience – Customer experience can make or break your business. Deliver better results across every customer engagement.
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Streamline customer service – Contacting support shouldn’t be painful for customers. Increase efficiencies and reduce costs with AI and human harmony.
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Increase customer conversion – Website buyers need help choosing products and services. Remove barriers to conversion in real time.
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Empower customer-facing employees – Your service team needs quick access to knowledge. Arm them with the information they trust.
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Modernize HR and scale employee support – Searching internal systems and submitting tickets wastes time. Work smarter with automated internal support.
Servion + Genesys Partnership
Servion is an end-to-end service provider that provides consulting services, implementation, migration, integration, and managed services across Genesys contact center solutions covering contact center software, omnichannel CX, routing, chatbots, voice bots, application integration, workforce engagement, reporting, and analytics.