Journeys That Matter: Introducing Servion’s New CX Framework
Join us for the exclusive launch of Servion’s next-generation CX Framework designed to help organizations connect customer experience strategy with real business outcomes. This webinar will explore how we enable CX leaders to go beyond disconnected touchpoints and siloed systems – empowering them to design, orchestrate, and optimize journeys that drive measurable impact. Whether you’re navigating digital transformation or seeking to unlock more value from your CX investments, this session will equip you with actionable insights, practical examples, and a fresh perspective on what it means to deliver Journeys That Matter.
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Date: 4 September 2025
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Time: 2:00 – 2:45 PM EDT
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Location: ZOOM
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Explore how Servion is reshaping the future of customer experience. Join us for a preview of our next-gen CX Framework and meet the visionary leaders helping enterprises transform faster and smarter.
- Meet the executives driving our new strategy
- Discover how we strategically align with our innovation partners and platform providers to deliver future-ready CX architectures tailored to business outcomes
- Explore the future of CX and how our tools deliver measurable impact and outcomes
Speakers:
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Bryce Gibson
Chief Executive Officer
Bryce Gibson
Chief Executive Officer-“At Servion, we are reimagining CX with innovation at the core—delivering AI-driven solutions that enable brands to connect, adapt, and be successful in an experience-first world.”-“At Servion, we are reimagining CX with innovation at the core—delivering AI-driven solutions that enable brands to connect, adapt, and be successful in an experience-first world.”Bryce Gibson is the Chief Executive Officer at Servion and leads the company’s global operations, strategy, and innovation in CX and AI technologies.
Bryce brings over 25 years of executive experience in the contact center and enterprise technology. Before joining Servion, he served as COO of TTEC Digital, managing a 1,500-person global team and presence across platforms such as Genesys, Salesforce, Five9, and NICE.
Earlier in his career, Bryce scaled the Genesys and Microsoft practices at TTEC, taking them to over $200M in revenue. As COO of Avtex, he spearheaded nine successful acquisitions and helped position the company for its eventual sale to TTEC in 2021.
Bryce holds a B.Sc. in Economics from the University of Wisconsin–Madison and completed the Minnesota Executive Program at the UMN Carlson School of Management.
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Bruce Eidsvik
Chief Growth Officer
Bruce Eidsvik
Chief Growth Officer-“Always felt our industry was overly focused on soft metrics that were trailing indicators. I love our focus at Servion; where journey’s get done, from Friction to Flow – that’s what we’re about!”-“Always felt our industry was overly focused on soft metrics that were trailing indicators. I love our focus at Servion; where journey’s get done, from Friction to Flow – that’s what we’re about!”Bruce is the Chief Growth Officer globally responsible for marketing and sales development. Bruce is a seasoned global executive with over 25 years of experience in customer experience (CX), enterprise software, and go-to-market leadership. He has held senior roles at Genesys, where he led global revenue marketing and oversaw the company’s transition to cloud-native CX solutions, and at OpenText, managing global demand marketing. As a co-founder of VoiceGenie Technologies, later acquired by Genesys, Bruce has demonstrated a strong entrepreneurial spirit. His international experience spans North America, EMEA, and APAC, with leadership positions based in Toronto, Paris, Singapore, and San Francisco.
Bruce’s extensive background in aligning marketing, sales development, and operations, along with his expertise in integrating AI technologies, positions him to drive Servion’s expansion and innovation in the CX landscape.
Bruce holds a B.Sc. in Engineering Physics from Queen’s University.
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Mike Pietig
Vice President – Client Success
Mike Pietig
Vice President – Client Success-“Customer success isn’t a milestone—it’s a journey. At Servion, we partner for outcomes and an experience that grows stronger with every interaction.”-“Customer success isn’t a milestone—it’s a journey. At Servion, we partner for outcomes and an experience that grows stronger with every interaction.”Mike Pietig is the Vice President of Client Success at Servion, where he leads a global team focused on client outcomes, satisfaction, and long-term value realization across industries.
Mike brings over 25 years of experience at the intersection of client experience, product strategy, and digital innovation. Before joining Servion, he held senior leadership roles at Genzeon and TTEC, where he drove transformation initiatives for healthcare and retail clients through technology, strategy, and consulting.
His previous roles have spanned product management, program delivery, and customer success—consistently focused on elevating the experience and engagement of employees and consumers. Mike has worked closely with some of the most trusted names in healthcare, including the Cleveland Clinic, Geisinger and Hazelden Betty Ford.
Mike holds a B.A. in Economics from St. Cloud State University – Herberger Business School.