header-partners

Verint Partner

Verint-powered Workforce Optimization and Voice of the Customer Solutions

Servion specializes in Contact Center and CX solutions that help organizations deliver high-caliber customer experiences.

Image

Servion, has been a Verint partner for over 6 years and takes a consulting approach to optimizing customer interactions for its clients, drawing from a proven combination of deep business acumen and broad contact center technology knowledge.

Servion is focused in designing and deploying solutions that help improve customer interactions and enhance the customer experience. Core to achieving this is the ability to provide experience within specific context of the interactions, making responses intelligent and relevant.

Verint’s workforce optimization and voice of the customer offerings, combined with Servion’s proven consulting-led approach in providing Customer Experience & CX solutions is helping bring Verint’s Actionable Intelligence® strategy to even more customers. With an experience of having worked with over 150 contact centers across the globe and having implemented over 15,000 licenses, Servion offers a wide array of Workforce Optimization and Voice of the Customer Analytics services.

Servion is an approved Verint Gold Partner that is certified to resell, design, implement, train and support the Verint Workforce Optimization Suite (on-premise and Verint Cloud).

> Verint Certified WFO and WFM Implementation and Support (Global)
> Verint Cloud Partner (VCS) (Global)
> Verint Master Reseller

Click here to view Servion’s listing on the Verint partner portal.

FAQs

Verint is a leader in Customer Engagement and Workforce Optimization (WFO) solutions, offering a robust suite of AI-powered tools that help businesses enhance CX, workforce efficiency, and operational intelligence. Here are the key solutions Verint provides:

Customer Engagement Platform.
Workforce Engagement (WFE) & Workforce Optimization (WFO).
AI-Powered Conversational Bots.
Interaction Analytics (Speech & Text Analytics).
Engagement Data Management.
Fraud & Compliance Solutions.
Knowledge Management.
Quality Management.
Real-Time Agent Assist.
Experience Management & Customer Feedback.

Verint Workforce Management (WFM) significantly enhances workforce management by offering user-centric features like flexible scheduling, automated performance management, and real-time data access. These capabilities improve operational efficiency and ensure optimal resource allocation. With mobile and cloud-based platforms, Verint WFM enables seamless scheduling and boosts user engagement across service sectors.

Verint integrates AI effectively to transform contact center analytics and enhance customer interactions. AI-driven solutions improve operational efficiency, automate routine tasks, and provide comprehensive evaluation of interactions. This enables a data-driven approach to identify trends, improve service quality, and optimize workforce management, ultimately leading to increased customer satisfaction and reduced costs.

Aligning with Verint for CX solutions offers unparalleled benefits. With scalable, cloud-based platforms, businesses can adapt swiftly to changing demands, while robust analytics provide actionable customer insights. Verint’s integration prowess ensures seamless synergy with existing systems, enhancing operational efficiency. Moreover, advanced workforce and quality management tools fortify service delivery standards, making Verint a pivotal partner for evolving digital landscapes.

Verint’s competitive advantage lies in its robust cloud solutions, especially in Workforce and Quality Management. Verint’s seamless integration capabilities enable superior customer satisfaction. Its ability to transition BPOs from manual processes to advanced cloud-based platforms exemplifies its industry impact and differentiation from competitors in enhancing operational efficiency and security.