header-partners

NICE Cxone Partner

Delivering Exceptional Customer and Agent Experiences

Powering Exceptional Experiences for Customers and Employees

Image

Cloud adoption for contact centers has been accelerating rapidly over the last few years. Cloud contact centers are most appropriate for enterprises looking to adopt an omnichannel strategy, artificial intelligence, and automation. NICE CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time.

Servion, a NICE CXone partner, helps enterprises transition to the most comprehensive cloud contact center platform – NICE CXone. With over 25 years of CX expertise, managing hundreds of global clients, and over 1 billion customer interactions every year, Servion caters to every need of organizations, ranging from small to large, to harness the cloud’s real power. Servion is also a NICE CXone DEVone Partner that provides connectors and integrations to the CXone Platform.

NICE CXone Migration

Servion is a Global Certified Implementation Partner and a Global Reseller Partner since 2010. Servion is also a NICE DEVone Partner that provides connectors and integrations to the CXone Platform. Click here to view Servion’s partnership details on the NICE CXexchange marketplace.

CXone Migration

Servion’s proven cloud migration methodology and checklist ensure every technology stack is covered, every stakeholder in the organization is on the same page, and makes the transition hassle-free.

Omnichannel Routing

Connect customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service.

Customer Analytics

Turn insights into results by making data relevant, easy to consume, and actionable to drive measurable improvements.

Workforce Engagement

Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.

Automation and AI

Streamline service delivery by providing agent-assisted and fully automated actions that eliminate mundane tasks and resolve customer issues.

Connectors and Custom Integrations

As a DEVone Partner, Servion provides solutions to NICE CXone customers via the CXexchange marketplace by building bespoke connectors and custom integrations to the CXone Platform.

FAQs

NICE CXOne is a leading cloud contact center solution designed to elevate customer experience. It consolidates various communication channels, streamlining interactions between businesses and customers. This platform offers advanced analytics and automation tools, empowering organizations to optimize efficiency and customer satisfaction. NICE CXOne reduces operational costs and boosts service quality, enabling businesses to respond swiftly and effectively to customer needs. Its integration capabilities with existing systems ensure seamless transitions, enhancing the overall customer journey in a fast-paced digital landscape.

NICE CXOne revolutionizes the cloud contact center landscape, optimizing customer experience through a suite of advanced features. It empowers agents with a 360-degree view, enhancing customer interactions. Dynamic IVR and CTI screen pops streamline processes, improving first-call resolution. It also supports remote work for over 3,000 agents, ensuring seamless operations. For instance, a leading insurance provider significantly reduced maintenance costs and improved efficiency by migrating to NICE CXOne. Moreover, a hospitality solutions provider experienced enhanced operational effectiveness.

Choosing an implementation partner for deploying NICE CXOne streamlines the entire process, ensuring seamless integration and optimal performance. Transitioning to NICE CXOne, especially with a partner like Servion, simplifies eliminates deployment challenges. Their expertise addresses complex migration needs, enhancing operational efficiency. For example, an insurance provider migrated to NICE CXOne with Servion, achieving improved first-call resolution and enhanced customer experience by integrating Oasis CRM. This facilitated a smooth journey towards a cloud-based CX solution, showcasing the critical role of partners in deployment success.

Servion solidifies its role as a trusted implementation partner by leveraging its expertise to optimize NICE CXOne deployments. In a transformative case, an insurance provider saw improvements in operational efficiency and customer experience through Servion’s migration strategy, which enabled remote work for over 170 agents. Similarly, a hospitality solutions provider benefited through integrated contact center applications, allowing over 3000 agents to maintain seamless service delivery. Servion’s unique approach ensures robust solutions tailored to each client’s needs, enhancing first-call resolution and customer satisfaction.

Seamless scalability – NICE CXOne enables effortless adaptation to changing business needs.
Enhanced efficiency – Streamlined operations through sophisticated IVR, CTI, and CRM integrations.
Improved remote work capabilities – Supports agents working from home while maintaining service quality.
Implementation and integration – Servion’s expert team manages the deployment, ensuring seamless integration with existing systems.
Superior customer experiences – Ensures comprehensive customer insights for first-call resolutions.

NICE CXOne revolutionizes customer experience by integrating AI-driven insights, enabling businesses to achieve significant growth. By optimizing operational efficiency, this cloud-based platform enhances decision-making and customer engagement. Servion’s partnership with NICE ensures tailored CX solutions that align seamlessly with business goals. This partnership enables businesses to leverage predictive analytics and streamline contact center operations, fostering an environment conducive to growth. NICE CXOne’s robust framework supports scalable, data-driven strategies that propel organizations towards achieving long-term success.

NICE CXOne offers robust integration capabilities, seamlessly merging with existing business systems for enhanced operational efficiency. Its flexibility allows integration with CRM, ERP, and other enterprise applications to share data effortlessly. For example, integrating CXOne with a CRM system could streamline customer interactions and data insights, driving better customer service outcomes. Moreover, businesses can enjoy reduced system redundancies and improved workflow continuity. This capability ensures businesses adapt quickly to changes, further optimizing their customer experience strategies.

Initial consultation – Reach out to Servion to discuss your specific requirements for implementing NICE CXOne.
Needs assessment – Servion conducts a thorough assessment of your current systems and identifies integration needs.
Proposal submission – Receive a tailored proposal from Servion, detailing the implementation plan and timeline.
Agreement and onboarding – Finalize partnership agreements and begin the onboarding process with dedicated support.
Implementation and integration – Servion’s expert team manages the deployment, ensuring seamless integration with existing systems.
Training and support – Benefit from comprehensive training and ongoing support to maximize your new platform’s potential.