Verint TimeFlex Bot leverages AI to empower agents with unlimited schedule flexibility while requiring zero effort from workforce planners. This enhances contact center scheduling quality, leading to immediate business benefits such as reduced attrition and absenteeism, improved employee experience, and greater operational efficiency.
Our advanced algorithm ensures that agent flexibility doesn’t come at the expense of customer experience. By leveraging forecast demand, staffing levels, and customer targets, it balances employee schedule changes with business needs. This results in optimized schedules that are as effective—if not better—than the original, leading to lower customer wait times and a better overall experience for both employees and customers.
Verint TimeFlex Bot works with your existing call center workforce management software, so you can see AI business outcomes quickly, without ripping out your existing technology. In fact, it only takes 30 days to be up and running to start seeing results.
The interface is simple and intuitive, so agents don’t need to learn complicated new technology. You can choose a subset of your agents to get started and expand at your own pace. It’s easy to track usage of the bot so you can see the impact the bot is having on your agents.
With Verint TimeFlex Bot you can:
> Provide true call center agent flexibility: Flexible scheduling for “in the moment” changes provides employees with the flexibility needed to improve their work/life balance.
> Empower agents: Call center agents can adjust their shifts in real-time without lengthy and restrictive approval processes of historically manual solutions.
> Reduce attrition and unplanned absences: The ability to modify their schedules greatly increases the agent experience, reducing attrition as well as unplanned absences.
> Simplify the costly manual review processes: By automating agent shift alterations, you can reduce the cost and friction of approvals and replanning.
Experience the power of AI-powered agent engagement with Verint TimeFlex Bot. Increase retention, reduce attrition, schedule quality and enhance agent experience.
