Increase Containment Rate
Verint Intelligent Virtual Assistant (IVA)
Drive AI business outcomes with Verint IVA, now
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Benefits:
Improve Agent Capacity
Deliver personalized, self-service customer experiences with Verint IVA Voice
Every inquiry to your contact center costs money. Verint IVA Voice reduces the number of incoming calls into your contact center and interactions handled or escalated to agents by providing Al-powered self-service over telephony and voice-enabled channels. With Verint IVA Voice you can.
Resolve issues vs deflect them
Give customers the ability to self-serve and solve problems 24/7, without needing to speak to an agent for better containment.
Drive seamless agent handoff
When a customer needs a human agent, Verint IVA gathers interaction context and routes the issue, so the customer doesn’t need to repeat themselves.
Implement without disruption
You don’t have to rip and replace your existing voice ecosystem, IVA Voice can easily augment your existing IVR flows, without disruption or any long and expensive infrastructure changes.
