Accelerate CX Wins with JourneyWorCX: Discovery+LaunchPad
Make your next contact center initiative real – in 60 days.
Whether you’re modernizing CCaaS, migrating off a legacy IVR, or rolling out Agentic AI, Discovery+LaunchPad helps you find the highest-impact journey, build the roadmap, and launch a working AI agent use case with measurable outcomes.
-
$37,500. Delivered in 60 days.
-
One key journey analyzed + improved
-
One fully deployed Agentic AI agent use case
"*" indicates required fields
Challenges we solve
Discovery+LaunchPad de-risks the work by turning complexity into a focused plan + a production-grade pilot.
Challenge 1
Cloud Contact Center migration (CCaaS)
Businesses often know their legacy contact center needs to move to the cloud, but they lack a low-risk way to validate the roadmap, business case, and first steps.
How we help:
Discovery+LaunchPad helps by combining strategy, journey analysis, requirements definition, and a live pAroof point in just 60 days.
Proofpoint:
One Servion cloud migration engagement condensed delivery from 8 months to 3 months and delivered $3M+ in savings through call deflection.
Challenge 2
Agentic AI adoption
Many organizations want Agentic AI, but struggle to move beyond pilots that are disconnected from customer journeys and measurable business outcomes.
How we help:
Discovery+LaunchPad helps by uncovering the right journey, deploying a first AI agent, and proving value with outcomes like lower effort, better completion, and higher containment.
Proofpoint:
A retailer scaled agentic AI support across phone, chat, and messenger, handling 500,000+ interactions per year, identifying 74% of customers by order number, and eliminating 20% of repetitive tasks for agents.
Challenge 3
Migration from Legacy IVR
Legacy IVRs create friction for customers and make modernization harder because they are often inflexible, hard to integrate, and increasingly outdated.
How we help:
Discovery+LaunchPad helps by auditing the current IVR, mapping gaps, designing the future-state experience, and launching a pilot that de-risks full migration.
Proofpoint:
One Servion IVR modernization for a North American telecom provider redirected 10% of calls to chat and delivered more than $3 million in annual savings by deflecting voice traffic to a lower-cost self-service channel.
Organizations That Trust Us
Why Servion
- Execution-first framework: fix drop-offs, drive completions, automate where appropriate
- Strategic ecosystem integration (CCaaS + AI + journey intelligence): NiCE, Genesys, Verint, Cisco, Parloa, inQuba
Proven results
703
%
ROI
34
%
onboarding compliance
25
%
support deflection
33
%
churn reduction
“Working with Servion’s highly skilled support team has been a pleasure!”
View Full Testimonial
“Very helpful, insightful and excellent customer service.”
Read Full Testimonial
Frequently Asked Questions
Is Your Contact Center Prepared For Change
Servion’s CX experts guide you through every step of your cloud contact center migration, agentic AI adoption or legacy IVR migration, from initial assessment to full-scale optimization. Start with a conversation, not a commitment.
