Which use cases to start with
The ones that carry real volume and can be contained end to end, not the demo-friendly ones.
Invitation-only executive dinner
Where AI Meets the Customer Journey
$7 billion went into agentic AI last year. 14% of it works. Join CX and contact center leaders for a candid dinner on what the 14% did differently, and how to get agentic AI live in 4 weeks.
Tuesday, October 20, 2026 · 5:30 to 8:30 PM CT
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Baldamar, Private Dining Room. 1642 County Road B2 West, Roseville, MN
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Dinner, drinks and a custom menu on us, hosted by Cisco and Servion
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A dozen CX and contact center leaders. No slides. No pitch. One table.
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The numbers behind the evening
The gap between the 14% and everyone else is execution, not technology
$
7
B
Spent on agentic AI last year
14
%
Of it actually working
4
weeks
From decision to live on real customer conversations
Almost everyone has tried agentic AI. Few have made it work.
The 86% did not fail on technology. They failed on deployment, integration and use-case selection, the unglamorous details that decide whether AI improves a customer journey or becomes another stalled pilot. Get those details right and the timeline collapses.
What you will take away
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Be in the 14%. What separates working agentic AI from another stalled pilot, and how to rescue one you have already started.
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Live in 4 weeks. How a focused set of use cases, integrated properly, goes live in four weeks instead of another year of pilots.
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Peers, not presenters. Cisco, Servion and a dozen leaders facing the same decisions, not a panel of speakers.
Why you should be at this table
If agentic AI is on your roadmap, or stuck in a pilot, this evening will save you months.
You will leave knowing which use cases to start with, what the 14% did differently, and how to get live in weeks rather than quarters.
What the 14% did differently
Integration and deployment discipline, decided before a single prompt was written.
How to go live in 4 weeks
A focused scope, a working integration path and a governed knowledge layer from day one.
Honest peer conversation
A dozen leaders who will tell you what actually happened, not what the vendor deck said.
Bring your best customer experience story. And your worst.
Two minutes each to open the evening. Then the table digs in: what broke, and what would have prevented it? Everyone votes. The best story and the most spectacular worst story each go home with a very nice bottle of wine. What is said at the table stays at the table.
The evening
Agenda
Tuesday, October 20, 2026, from 5:30 to 8:30 PM CT at Baldamar, Roseville MN.
Ready to be in the 14%?
Tuesday, October 20, 2026 at Baldamar, Roseville MN. Hosted by Bryce Gibson, CEO, Servion, and Darren Varette, Director CX, Cisco.