Reporting & Analytics Platform

OmniPulseIQ: Contact center intelligence in one place

Still stitching reporting together from three tools and a spreadsheet? OmniPulseIQ unifies every contact center data source into one cloud-native platform, with a full report library live from day one.

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On your own data. No commitment.

The problem

From report sprawl to a single source of truth

Reporting tools accumulate quietly. One for historical extracts, another for real-time wallboards, spreadsheets filling the gaps, and no two of them agreeing on the numbers.

OmniPulseIQ replaces that stack with one platform: every source connected, every report pre-built, every dashboard live, and one audit trail across all of it.

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OmniPulseIQ Agent Performance and Message dashboard, showing an interaction-outcome donut chart, a bar chart of total handle, answer, alert and response times, and an hourly metric count trend line

Agent Performance and Message: outcome mix, time-in-state totals and hourly volume trend, on one screen.

What you get

What you get with OmniPulseIQ

Five things that arrive with the platform, not after months of build.

Every data source connected
Databases, REST APIs, file uploads and a real-time feed, connected through one framework, with test-connection checks and failover built in.

A full report library, day one
Queue, agent, IVR, outbound, workforce, real-time, chat and quality reports, pre-built and pre-configured, with zero setup.

Dashboards your team can build
Drag-and-drop charts, KPIs and list views with auto-refresh and threshold alerts. No code and no ticket to IT.

Reporting on auto-pilot
Scheduled report delivery by email, automated maintenance and data aggregation, daily, monthly or one-off.

Security and audit built in
SSO, role-based access down to the module, and a complete audit trail of every login and configuration change, exportable for governance.

Want the detail?

See the full module and report breakdown on the OmniPulseIQ platform page.

Explore the platform
How it works

Connect. Build. Visualize. Automate.

Source system to supervisor screen, with no separate ETL tool and no custom development in between.

01 Connect
Point OmniPulseIQ at your databases, APIs, files and live feeds.

02 Build
Shape the data in a visual pipeline designer, no code required.

03 Visualize
Drop it into dashboards that refresh themselves and flag exceptions.

04 Automate
Schedule the delivery and let the reporting run itself.

Start with a 30-minute demo

We will walk your own queues, agents and SLAs through a live OmniPulseIQ dashboard, then you decide whether a pilot makes sense.

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FAQ

Frequently asked questions

A cloud-native reporting and analytics platform for contact centers. It connects to your existing data sources, shapes the data through a visual pipeline designer, and presents it in live dashboards and a pre-built report library.

Databases including PostgreSQL, SQL Server, MongoDB and ElasticSearch; REST APIs and webhooks; CSV, Excel and JSON uploads; and a native real-time feed. Historical data from another system can be migrated in with field mapping and validation.

No. The full report library ships pre-built and pre-configured across queue, agent, IVR, outbound, workforce, real-time, chat and quality reporting. Custom dashboards get built alongside it, not instead of it.

Not for day-to-day work, since dashboards are assembled by dragging and dropping widgets. Where a transformation needs custom logic, pipelines accept SQL and JavaScript, so technical users have depth available when they need it.

SSO or email and password, with permissions set by organization-wide policy, module-level role, or individually per user or group. Every login and configuration change is logged with user, timestamp and description, and exportable for review.

A 30-minute discovery call and tailored demo, then a two-week pilot on your live data. Production go-live follows with onboarding, training and hypercare support from Servion.

See your contact center in one place

Book a 30-minute demo on your own data. No commitment, no preparation needed.

  • Included as standard
    A live walkthrough of your own queues, agents and SLAs
  • Included as standard
    The full report library, so you see what ships as standard
  • Included as standard
    A two-week pilot proposed only if it makes sense for you

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