$7 billion went into agentic voice last year, and only 14% of projects reached production. You may well have chosen a strong agentic voice vendor already, and if you have not, we are happy to help. The challenge we see is not selecting the vendor. It is deploying it, securing it and maintaining it at scale.
$37,500 fixed fee, all-in.
"*" indicates required fields
A production-ready voice agent depends on much more than model quality. Teams must select the right business problem, validate the agentic platform and integration fit, ground responses in governed knowledge, define security and escalation controls, and engineer the live call path. When those decisions are made separately, or tested only in a lab, pilots struggle to earn production trust.
Voice is also the hardest channel to get right. A text agent that works tells you very little about what happens when real callers arrive.
Discovery+LaunchPad puts one governed agentic voice agent into production on the contact center platform you already own, connected over SIP. Every pattern above is answered inside the fixed fee: one all-in price with no change orders, a business case before a build, guardrails and audit trail scoped before go-live, a vendor screened rather than pitched, and latency proven at P95 under load. Servion is a consultative CX systems integrator, not a platform vendor: we do not sell CCaaS licences and have no migration to protect, so the recommendations you receive are the ones your evidence supports. Because the AI layer sits alongside the incumbent platform rather than inside it, the agentic platform stays swappable.
Servion maintains a continuously screened shortlist, filtered hands-on through documented stages and walked through with you in a fit and discovery session. Your shortlist is scored against your telephony, CRM, security and language requirements, not against a house favourite. We re-screen continuously, because this market moves in quarters.
Can the platform you already own carry agentic voice? An explicit keep or change recommendation, tested against your SIP and BYOC path, response time under real concurrency, data residency and compliance posture, with the avoided migration cost quantified either way.
Call-driver analysis with containment potential scored by intent, separating containment from resolution, plus a sensitivity-tested ROI model built on your own volumes, so the first deployment is the one most likely to succeed.
One use case live in production or production-parallel, with a governed knowledge base feeding answers to the AI agent and your human agents alike, guardrails and escalation paths scoped, and the security, residency and scale architecture documented.
Every stage produces a decision you can defend, not a deck. Nothing here requires a platform change to start.
Every Discovery+LaunchPad engagement delivers:
$37,500 fixed price · delivered in 60 days
On day 61 the evidence is yours, whatever you decide next.
This offer only works if the neutrality claim and the technical claim are both credible. We do not sell CCaaS licences and we have no migration to protect, so every recommendation below could have gone the other way. Here is what makes that credible.
Voice engineering, not just AI
Thirty years in voice and telephony. Agentic voice fails in the call path: transfer, keypad entry, audio quality, response time under load. That is unglamorous engineering, and it is where our bench has lived since before CCaaS existed.
Governed knowledge by default
Governed knowledge gives the agent one source of truth instead of a scraped FAQ. It is the single largest lever on hallucination, and it improves your human agents’ answers at the same time. On Servion engagements this layer is typically KnowMax.
A documented vendor screen
A continuously screened shortlist, filtered through documented stages and reviewed with you in a fit and discovery session. Screened hands-on against telephony, security and language criteria rather than from vendor briefings, and re-screened as the market moves.
Regulated, secure delivery
US public sector delivery on a FedRAMP-authorized platform, multi-region data residency, HIPAA and PCI environments. We arrive with the security, privacy and audit answers already drafted.
A proven-delivery method
JourneyWorCX: Discover, Quantify, Design, Execute, Optimize, run by forward-deployed engineers who iterate in production. It is what makes a 60-day commitment realistic.
No migration agenda
We are content to work with what is in place indefinitely if the evidence supports it, which is exactly what makes our platform recommendation worth more than a vendor’s.
Customer success stories from Servion agentic voice AI deployments.
Global IT services and consulting firm
Cisco AI Agent from pilot to live production
Webex Contact Center AI taken from pilot into live production on the estate the client already ran. Agentic voice delivered with no platform replacement in the path.
National telecommunications and media provider
One AI layer across human and virtual agents
An intelligent virtual agent build unifying the conversational AI layer across both populations, with the human-agent benefit landing regardless of containment.
Global life sciences and diagnostics company
Multi-region CX program, residency per region
A phased program across APAC, EMEA and North America. The template for scaling a governed voice AI layer across a large regulated global estate.
Partner platforms we deploy on. Published results from our partners’ own deployments, shown as evidence the category works when it is run properly.
One value-proven voice agent, live in 60 days.