74%
of consumers say voice AI would significantly improve their experience (Zendesk CX Trends 2026)
Zendesk Certified Migration & Managed Services Partner
Bring AI to every call – without the rip – and – replace
Servion’s JourneyWorCX™ Discovery+LaunchPad moves you off legacy voice onto Zendesk Contact Center in phases – autonomous Voice AI resolving 50%+ of calls, live in weeks, with zero dropped calls.
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Voice-AI readiness audit of your call flows, IVR, integrations, and KPIs
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IVR redesigned into intent-driven Voice AI agents that resolve, not just deflect
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Live pilot of 1–2 priority call flows on Zendesk Contact Center
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Phased cutover – zero dropped calls, routing logic and CRM history preserved
$37,500 Delivered in 60 days.
Real outcomes, zero guesswork.
30
+
Years in CX & contact center transformation
600
+
CX/CC deployments for top global brands
95
%
Client retention
80
Net Promoter Score
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Why now
Voice is having its AI moment
Zendesk Contact Center is now GA as a native CCaaS inside the Zendesk Resolution Platform — voice and digital in one workspace, with autonomous Voice AI Agents. The last channel to be modernized is now the hottest.
~1/3
of callers abandon the journey when kept waiting too long (Gartner)
50%+
of incoming calls Zendesk Voice AI agents can resolve autonomously, 24/7
2027
the year AI is projected to touch 100% of service queries across channels
The problem
Legacy voice is the dead weight
Servion bridges the gap: a phased JourneyWorCX migration onto Zendesk Contact Center — modernize voice without the rip-and-replace risk.
Challenge 1
“Our voice platform is on-prem, aging, and can’t do AI.”
Legacy on-prem platforms carry rising maintenance costs, shrinking support ecosystems, and no native AI — while rigid IVR menu trees frustrate callers and can’t understand intent or take action.
How we solve it
A Voice-AI readiness audit of your call flows, IVR, integrations, and KPIs — then an IVR-to-Voice-AI redesign for your top intents and call drivers, native to Zendesk Contact Center.
95%
Client Retention
50%+
Of calls Voice AI can resolve autonomously
Challenge 2
“Voice is siloed from every other channel we run.”
Voice lives apart from digital — context doesn’t travel, and customers repeat themselves across channels. Agents lose time reconstructing history that should already be there.
How we solve it
Voice lands natively in the Zendesk workspace your agents already know, with full customer context — the fastest path to one console for voice and digital.
1
Console for voice and digital, unified context
60 days
To a live Voice AI pilot via Discovery+LaunchPad
Challenge 3
“We can’t risk dropped calls during cutover.”
A six-month migration with dropped-call risk stalls every modernization decision. Your call flows, IVR logic, and agent workflows took years to build — nobody wants to be the reason CSAT drops during cutover.
How we solve it
We migrate the top 1–2 call flows first, run in parallel with safe fallbacks, prove the model, then scale — preserving routing logic, CRM history, and SLAs throughout.
Zero
Dropped calls during phased cutover
100%
Of calls covered by QA under managed services
JourneyWorCX™ Discovery+LaunchPad
From legacy voice to a live pilot — in 60 days
A fast, fixed-scope engagement that takes you from legacy voice to a live, measurable Zendesk Contact Center pilot. Fixed-fee, fast start. Real outcomes, zero guesswork.
01) Voice-AI Readiness Audit
Assess your call flows, IVR, integrations, and KPIs to establish a current-state voice health score and quantify where AI can act fastest.
02) IVR-to-Voice-AI Redesign
Redesign your top intents and call drivers as intent-driven Voice AI agents — moving deflection toward true autonomous resolution.
03) Integration & Telephony Cutover Map
Map CRM, WFM, and AWS/Amazon Connect integrations and the telephony cutover path so nothing gets left behind.
04) Voice AI Agent Design
Design flows, guardrails, tone, and a QA framework for your Voice AI agents — built for regulated and high-volume environments alike.
05) Live Pilot on Zendesk Contact Center
Deploy a live pilot of 1–2 priority call flows on Zendesk Contact Center, with full monitoring against your KPIs.
What you’ll have in 60 days
Every Discovery+LaunchPad engagement delivers:
-
-
Quantified containment and cost-to-serve baseline
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Signed-off CCaaS recommendation with phased migration roadmap and risk register
-
A live, working Voice AI pilot on Zendesk Contact Center
-
Business case ready for leadership
-
Fixed-fee fast start · delivered in 60 days
How it works
Four phases, one JourneyWorCX loop
Proof — results our clients see
33
%
Reduction in call wait times
Reduction in call wait times
Insurance
3
M
AI-driven calls per year
AI-driven calls per year
ECommerce
1 in 3
Appointments booked by AI Retail
Appointments booked by AI Retail
Retail
90
%
Switchboard workload reduction Insurance
Switchboard workload reduction Insurance
Insurance
Outcomes our clients measured after moving onto AI-first voice with Servion
Why Servion
We help you choose the right platform.
We’re with you from design to managed services.
Servion is a global systems integrator headquartered in the US, with 1,000+ CX professionals and three decades focused exclusively on customer experience transformation. We’re vendor-fluent — deep implementation experience across leading CCaaS platforms — so we recommend what fits, then execute.
01) Migration without drama
Proven playbooks, phased cutovers, parallel runs, and rollback plans — zero-downtime discipline.
02) AI that acts
We integrate Zendesk Contact Center with CRM, order, billing, and back-office systems so Voice AI can resolve, not just deflect.
03) A partner for the run-state
White-glove, SLA-backed managed services with continuous Voice AI optimization.
Certified Zendesk migration partner | AI-led Voice AI design | SLA-backed managed services | FSI · Healthcare · Utilities ready
FAQ
Questions about migrating to Zendesk Contact Center
See where your voice channel stands — in one call
Book a 20-minute Voice-AI readiness call. You’ll leave with a readiness scorecard, indicative TCO, and a draft phased path onto Zendesk Contact Center. No commitment required.