Webinar: From AI Hype to CX Impact and ROI

THE CHALLENGE

Choosing the right voice agentic AI agent is now a high-stakes CX decision.

Vendors, platforms, and specialists all claim to solve the problem. Leaders face too many options, too many commercial models, and pressure to act fast.

The risk is real: the wrong rollout can affect brand, data security, customer trust, and ROI.

This session gives CX leaders a practical way to move forward with the right guardrails and cadence.

WHAT WE’LL COVER

The four decisions every voice agentic AI buyer faces

A practical discussion across four decisions, each with a clear takeaway.

When to introduce a voice agent, where alternative channels make sense, and how to think about an AI-first operating model.

How to evaluate vendors, buy vs. build realities, and orchestration across multiple providers.

The three layers of pricing – unit, commercial model, and contract structure – plus consumption vs. outcome-based pricing.

The metrics that matter – containment, handle time, customer sentiment, cost to serve, and ROI – plus latency, model choice, and CX ecosystem fit. We close with concrete recommendations and a framework you can take back to your team.