our philosophy

Servion helps enterprises improve their customer interaction management (CIM) processes, thereby enhancing customer experience at optimal costs. Our vision is to fundamentally transform how post-sales customer service is globally delivered, from the reactive traditional customer service ecosystem to a futuristic omnichannel-based one.

Over the last 20 years, Servion has inculcated in-depth domain capabilities in Consulting, Technology, Professional Services, System Integration and Solution Platforms.

Our solutions have delivered measurable results to clients in over 60 countries. With recent investments in Cloud and Analytics, Servion is one of the few companies with the cumulative expertise to deliver an effortless and contextual experience, from the legacy channels to the new-age digital channels.

why our clients love us

  • We have had a long and prosperous relationship with Servion. They have been instrumental in building some of the components, especially dedicated applications used for managing the call center.

  • These are folks that will provide not just the depth and the knowledge that you need, but also the pushback to bring the right solution to the table the first time around. It’s a true value-add relationship.

    Neil Clover
    Mathematica Policy Research

  • We approached Servion for a solution that can handle a large portion of the standard and routine calls we expect, allowing seamless resolution by our agents. They were able to customize the solution to all our needs.

    Noel Charles

  • It was clear from the first meeting that Servion understood customer service, both the IT and business side. Their solution has definitely brought our whole company together and overall - made everything easier for Sterling world.

    Jessica Eason
    Sterling Infosystems

  • Their consultants understand where SIMAH is heading today in the market, why we are changing our call center into a contact center, what is our branding and where do we need to be in the next five years.

    Humaid Mudhaffr
    SIMAH (Saudi Credit Bureau)

  • Servion is a good partner because they don't just provide technology and services... they integrate their solutions into our businesses to bring in real value.

    Satinee Srirattanapong
    Kasikorn Bank (KBank)

who we are

Servion Global Solutions has been successfully delivering channel-agnostic customer engagement solutions for Contact Centers for 21+ years. We empower enterprises of all sizes to design and deliver exceptional customer interaction management (CIM) strategies. Today, Servion supports over 600 B2B companies and handles more than 10 billion omnichannel interactions every year. We align business goals with a holistic service blueprint that leads to effortless and exceptional customer experience.

what's new

Servion Global appoints Sameet Gupte...

Press Release, June 2016 8 months ago
Servion Global Solutions, a Everstone Capital and Solmark backed firm, today announced appointment of Sameet Gupte as its new CEO and..

Servion to Launch ServEngage, an...

Press Release, June 2016 8 months ago
Servion’s ServEngage Analytics Platform enables Enterprises to get a 360-degree view of how their customers interact with them – across..

Servion to showcase new suite...

Press Release, January 2016 8 months ago
Servion Global Solutions, a leading Customer Interaction Management specialist, will be showcasing its new omni-channel solutions at..

Servion wins Technoviti 2016 Award...

Press Release, February 2016 8 months ago
Servion Global Solutions, a specialist in Customer Experience Management, today announced that it won the Technoviti 2016 Award for..

Servion achieves additional Cisco® Powered...

Media Release, February 2016 8 months ago
Servion Global Solutions, a specialist in Customer Experience Management, today announced that it has achieved additional Cisco® Powered..

Tan Chong selects Servion to...

Optimizes its customer service with collaboration solutions
Computer World Malaysia, February 2016 8 months ago

Computer World Malaysia February 15, 2016

Servion Global Solutions, a specialist in Customer Experience Management, today..