April 20, 2018
CX roadhouse blues, the ASAP factor of AI, customer whisperers and more
See why a leading analyst firm has positioned Servion CEH as a unique differentiator for enterprises in the digital era.
3 out of top 5 banks, 2 out of top 3 insurance, and 5 out of 10 telecom operators trust Servion to deliver an omni-channel customer experience.
Servion enables over 150 digitally savvy global enterprises to run their customer engagement centers.
Recognized for Best Call Center Project, Best Self-Service Contact Center Solutions Project and Best Self-Service Banking Project
Servion is looking for customer experience management
superheroes who want to skyrocket their career.
Servion enables business transformation for enterprises in the area of Customer Experience Management (CEM).
Over the last two decades, Servion has evolved from being a single channel expert to a specialist that
converts omni-channel touch points into long-lasting customer journeys.
Over 21 + years of domain expertise in customer experience management
CX implementations in 60 countries across
Trusted by 3/5 top banks, 2/3 top insurance, and 5/10 top telecom brands
Over 150 large global enterprises depend on Servion to run their engagement centers
In this era of digital transformation, human contribution is required more in the areas of in-depth personal and contextual interactions than predictable and routine interactions.
Servion’s virtual assistant solution is an innovative offering that combines data, speech biometrics, and AI to automate most parts of contact center activities. Contact centers will not only just deliver contextual, seamless and personalized services, but elevate CX with intuitive and proactive services.
We bring together best-in-class products and platforms to offer a reliable virtual assistant solution that can bridge the gap between what technology can do and how customers are consuming it.
We have had a long and prosperous relationship with Servion. They have been instrumental in building some of the components, especially dedicated applications used for managing the call center.
These are folks that will provide not just the depth and the knowledge that you need, but also the pushback to bring the right solution to the table the first time around. It’s a true value-add relationship.
We approached Servion for a solution that can handle a large portion of the standard and routine calls we expect, allowing seamless resolution by our agents. They were able to customize the solution to all our needs.