We have had a long and prosperous relationship with Servion. They have been instrumental in building some of the components, especially dedicated applications used for managing the call center.

These are folks that will provide not just the depth and the knowledge that you need, but also the pushback to bring the right solution to the table the first time around. It’s a true value-add relationship.

We approached Servion for a solution that can handle a large portion of the standard and routine calls we expect, allowing seamless resolution by our agents. They were able to customize the solution to all our needs.

It was clear from the first meeting that Servion understood customer service, both the IT and business side. Their solution has definitely brought our whole company together and overall - made everything easier for Sterling world.

Their consultants understand where SIMAH is heading today in the market, why we are changing our call center into a contact center, what is our branding and where do we need to be in the next five years.

Servion is a good partner because they don't just provide technology and services... they integrate their solutions into our businesses to bring in real value.