Companies have adopted an omnichannel strategy to interact with customers on the channel of their choice. This omnichannel strategy has helped improve customer experience and brought in a lot of complications for companies to orchestrate and seamlessly provide contextual services across these channels. The onus is on them to empower their agents to deal with highly specialized and complex interactions.
Servion, a Google Contact Center Artificial Intelligence solutions partner, combines the power of natural language understanding and speech recognition to deploy intelligent chatbots and voice bots that help resolve basic issues. We also provide real-time agent assistance by empowering agents with context, insights, and intelligence required to deliver timely and accurate responses for interactions that need a human touch.
