Enabling Remote Contact Centers during the COVID-19 Crisis

Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions and execution of digital transformation projects through our Contact Center as a Service (CCaaS) platform. We have enabled enterprises to provide seamless and personalized digital experience to their end customers.

Servion has been a trusted provider for cloud-based contact center technology supporting many customers across various verticals over the years and is empowered to support enterprises such as yours during the current COVID-19 crisis.

The COVID-19 crisis has increased the interaction volumes at a time when businesses are struggling with their continuity planning. Incumbent contact centers within most enterprises are not geared to support this spike while setting-up a remote contact center.

CCaaS Solution

Servion's Contact Center as a Service (CCaaS) platform empowers enterprises by moving their contact center to the cloud while allowing agents to work from home. Our CCaaS solution can scale and support rapid changes in workflows and processes to service customers remotely.

Cloud Migration

Our rapid contact center cloud migration offer helps enterprises to transition to the cloud in days, not weeks or months. Our CCaaS platform is powered by Cisco Webex Contact Center Technology which provides a secure, scalable and state of the art platform with digital technologies serving several customers who have been affected by the crisis. To complement this offer Servion also provides 24x7 managed services that ensures round the clock access to CX experts.

We have already assisted several customers during the crisis and continue to provide our commitment to existing and new customers who can avail this offer for:

  • Business Continuity
  • Handling increasing call volumes
  • Migrating their agents to work from home
  • Providing quick easy speech enabled automation workflows
  • Or Deflecting them to digital channels

Our Enterprise grade CCasS platform provides rich features that include:

  • Email and Chat
  • IVR
  • Skill-based call routing
  • Support for work from home agents using internet
  • Toll Free incoming trunks
  • Remote supervisor monitoring and tracking
  • 99.9% uptime

Related Resources

  • Success Story

    Leading travel technology company mitigates COVID-19 crisis with Remote Agent Connectivity

  • Success Story

    North America's leading Telecom service provider mitigates COVID-19 crisis with a WFH solution

  • Success Story

    NYC's largest healthcare provider mitigates COVID-19 crisis with Remote Agent Connectivity

We can provide a quick assessment based on your business continuity needs with no additional charge to help you with tools and solutions that could guarantee uninterrupted services.

Talk to our Contact Center CX Specialists now

Schedule a demo with us and contribute $100 to Convoy of Hope for COVID-19 relief measures.