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Servion, a leading Contact Center and Customer Experience (CX) solutions provider, was announced the winner for “Leading best practices in Employee Engagement” at the PeopleFirst HR Excellence Awards, 2020, the most coveted, sought-after, longest-running awards in the field of HR.

PeopleFirst is a well-known organization in the industry that every year recognizes the professionals and companies who show excellence in different HR practices and stretch the boundaries of people strategy.

COVID-19 crisis challenged the HR teams and presented an opportunity to come up with tailored approaches to improve employee engagement. Servion has been focused on its employee’s safety, stability, and security ever since COVID-19 and has adopted a more sophisticated approach for employee well-being. Servion’s digital employee engagement initiatives, rewards and recognition framework, and career development framework helped emerge as the winner.

Prakash Arunachalam, CDO & CHRO at Servion, said, “Servion has always been an employee-friendly organization, and we wanted to ensure that we continue to improve communication, maintain a motivated and productive workforce even through this difficult phase. We are truly honored to be recognized by PeopleFirst.”

About Servion

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises worldwide deliver great experiences to their customers, partners, and employees. For more information, visit

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