Migrate from Avaya – without the guesswork
A vendor-neutral evaluation of your Avaya environment, a phased migration blueprint, and a live CCaaS pilot on the platform that actually fits — Genesys Cloud CX, NICE CXone, Cisco WxCC, Zendesk, Amazon Connect, and more.
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Full assessment of your Avaya environment — Aura, AACC, ACD, IP Office, AAEP, integrations, and custom workflows
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Side-by-side CCaaS platform scorecards with TCO, ROI, and risk trade-offs — no vendor bias
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Live CCaaS pilot of your top 1–2 call flows on the recommended platform
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Board-ready business case and phased migration roadmap — signed off in 60 days
$37,500 Delivered in 60 days.
Real outcomes, zero guesswork.
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The Avaya transition window is narrowing
Staying on legacy Avaya isn’t a neutral decision — it’s an active risk that compounds every quarter.
Challenges we solve
Three reasons Avaya migrations stall — and how we remove each one
Challenge 1
“Every CCaaS vendor says they’re the best fit.”
The CCaaS landscape is crowded, and every vendor is actively targeting the Avaya install base with migration programs and trade-in offers. The right platform depends on your call volumes, integration complexity, AI priorities, and compliance needs — not a vendor’s roadmap.
How we solve it
A structured, vendor-neutral evaluation via Discovery+LaunchPad: side-by-side TCO and capability scorecards across Genesys Cloud CX, NICE CXone, Cisco WxCC, Zendesk, and more — scored against your specific requirements, not a sales pitch.
15+
Cloud OEM partnerships
40+
Call centers migrated for one financial services client
Challenge 2
“We can’t build the business case.”
Migration programs can feel like black boxes — consulting jargon, vague timelines, surprise costs. Meanwhile technical debt quietly accumulates in your contact center, and nobody can quantify the cost of inaction.
How we solve it
AI-led migration that cuts cost and speeds ROI. Discovery quantifies exactly where technical debt is accumulating — clients typically uncover 20–35% in wasted operational spend before a single migration dollar is committed. The goal: your entire transformation within your current annual OPEX.
60 days
To a signed-off, board-ready business case
$37,500
Fixed-price Discovery+LaunchPad
Challenge 3
“We can’t risk disruption during cutover.”
Your call flows, IVR logic, CRM integrations, and agent workflows took years to build. A rip-and-replace migration that destabilizes CSAT during cutover is a career risk nobody wants to take.
How we solve it
We carry over your high-value call flows, prompts, integrations, and custom logic into the new platform — then migrate in risk-managed phases with a live pilot first. Proven playbook: inventory → outcome-aligned design → pilot → phased cutover.
Zero
Downtime in a 5-month Genesys Cloud migration
22
Languages across 34 LOBs, migrated with zero disruption
Proven results from Avaya migrations
33
%
Reduction in call wait times Insurance
3
M
AI-driven calls per year eCommerce
1 in 3
Appointments booked by AI Retail
89
%
Switchboard workload reduction Insurance
Outcomes our clients measured after moving off legacy Avaya with Servion
From assessment to live pilot — one tight, 60-day loop
A defined, time-boxed engagement with clear outputs at every stage. No black boxes, no vague timelines, no surprise costs.
01) IVR & Environment Audit
Inventory your Avaya assets (Aura, AACC, ACD, IP Office, AAEP), integrations, custom workflows, and end-of-support dates. Quantify migration risk and complexity by CX flow.
02) CCaaS Platform Evaluation
Score Genesys Cloud CX, NICE CXone, Cisco WxCC, Zendesk, and others against your specific requirements with side-by-side TCO and capability scorecards.
03) Target Architecture Design
Design the CCaaS architecture covering omnichannel routing, AI, workforce engagement, analytics, and CRM integration for your contact center.
04) Integration & Compliance Readiness
Identify CRM, WEM, and back-office APIs, security requirements, and regulatory compliance needs (PCI, HIPAA, SOC 2) for the target platform.
05) LaunchPad Build & Pilot
Configure and deploy a live CCaaS pilot on the recommended platform — migrating your top 1–2 call flows and agent workflows — with full monitoring and analytics.
What you’ll have in 60 days
Every Discovery+LaunchPad engagement delivers:
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Complete inventory of your Avaya environment, integrations, call flows, and agent workflows
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Signed-off CCaaS recommendation with phased migration roadmap and risk register
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Live pilot of 1–2 priority contact center flows on the recommended platform
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Quantified TCO and ROI case — license, infrastructure, M&S, and support savings
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Clear roadmap to full Avaya decommission and CCaaS go-live
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$37,500 fixed price · delivered in 60 days
Enterprises that already made the move off Avaya
Financial Services → Cisco
40+ call centers off Avaya, zero data center footprint
A global financial services firm managing $1.2T+ in assets migrated 500 agents across the US and EMEA from legacy Avaya ACD — a seamless, like-for-like transition completed in under nine months.
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Zero data center footprint, aligned to cloud-first strategy
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ServiceNow integrated for 130 service desk agents
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Day-2 support for continuous optimization
Media & Entertainment → Genesys Cloud
Zero-downtime cloud migration in five months
A leading satellite TV provider serving millions across MENA replaced legacy Avaya with a fully customized Genesys Cloud CX ecosystem — unifying voice, web, email, WhatsApp, Facebook, and Instagram.
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AI-powered chatbots and omnichannel automation
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Reduced operational costs, higher agent productivity
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24×7 managed services for continuous optimization
Global Coffee Chain → Amazon Connect
Phased, frictionless migration for 11,300+ locations
A major American coffee and baked goods chain serving 3M+ customers daily replaced its outdated on-prem Avaya platform with a digital-first, omnichannel contact center on Amazon Connect.
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Higher self-service adoption with AI-powered automation
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Lower total cost of ownership
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Bot-containment analytics and KPI tracking
The migration is a project.
The partnership is the point.
Servion is a global systems integrator headquartered in the US, with 1,000+ CX professionals and three decades focused exclusively on customer experience transformation. We’re vendor-neutral by design — we work across every leading CCaaS platform, so our only incentive is your outcome
And when the migration ends, we stay. White-glove managed services backed by SLAs that exceed the OEMs’ — continuous AI tuning, platform health, release management, and proactive optimization — so your AI investment keeps compounding year over year.
Vendor-neutral | AI-led migration | SLA-backed managed services | PCI · HIPAA · SOC 2 ready
“You’re not buying a project that ends — you’re gaining a partner for the long haul.”
— The Servion managed services commitment
Questions Avaya customers ask us
Launch your CCaaS migration journey in 60 days
Full Avaya environment assessment · CCaaS selection & migration roadmap · business case · live pilot on the recommended platform. Real outcomes, zero guesswork.