Amazon Connect Technology Partner - Contact Center and CX Solutions

Experience the Power of Amazon Connect with Servion

Servion, a leading contact center and customer experience (CX) solutions provider delivers end-to-end consulting, migration, and managed services for Amazon Connect. We are an AWS Select and Public Sector APN Consulting Partner that has successfully migrated customers to Amazon Connect - both small and large-scale - from other leading contact center platforms.

Our team of Amazon Connect experts can design a pure cloud-based contact center solution for your business that has Amazon Connect at its core, augmented by additional AWS services such as Amazon Connect Contact Lens and Contact Center Intelligence (CCI). With one of today’s largest vendor ecosystems, Servion can act as the bridge between your Amazon Connect solution and dozens of strategic technology partners including Verint, Calabrio, Nice, Operata, Acqueon, and more.

Our team also has extensive experience with hybrid solution deployments where customers retain existing on-premises investments while leveraging Amazon Connect to take advantage of new multichannel, Artificial Intelligence (AI), and analytics capabilities that create more impactful customer and agent experiences.

Maximize your contact center's potential like never before

Two decades of expertise across all major continents and industries
Skilled pool of certified teams with specialized expertise in AWS Associate Architecture and Amazon Connect
Additional software modules that increase contact center efficiency and reduce TCO
Multichannel, messaging, AI, analytics and Intelligent Automation

Harness the power of Amazon Connect

View our 360-degree capabilities

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Amazon Connect - Security Assessment

Servion's Amazon Connect Security Assessment identifies the security and compliance gaps in the CCaaS setup built using Amazon Connect. This three-week assessment handles governance data protection identify and access management, resilience, compliance, and infrastructure security.

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Servion Developed Solutions for Amazon Connect

Servion offers ready-to-use tools that can be installed in your AWS account along with Amazon Connect to create a holistic, high-performing contact center solution:

ServDesk
Custom Reporting: dashboards and historical reports
Custom, real-time, and historical reports using AWS Kinesis streams
IVR migration tool
Plug and play routing logic
Emergency and holiday listing
Voicemail
Customer satisfaction survey

How do we build your journey for Amazon Connect?

CX thought leadership, best practices and success stories

Brochure

ServDesk - Fully customizable agent desktop for Amazon Connect

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Success Stories

One of the world's largest healthcare products company migrates from on-premise contact center to Amazon Connect

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Featured Solutions

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