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A large government enterprise delivers superior inbound and outbound citizen experiences
Download this case study to learn how a large state-owned, leading IT consulting and solutions provider, offering IT consultancy, e-Governance project conceptualization, and implementation, IT capacity building for the state government, delivered superior inbound and outbound citizen experiences through a web portal for inbound and outbound calls, SMS, USSD, emails & queries.
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A leading satellite-based TV company modernizes customer engagement with Servion’s first full-suite Genesys Cloud CX implementation
Discover how a leading satellite-based TV provider in the Middle East and North Africa modernized customer engagement with Servion’s first full-suite Genesys Cloud CX implementation, achieving seamless omnichannel integration, advanced analytics, and stronger social engagement. Please complete this form to download the success story: Thank you for your interest in Servion. CLICK HERE TO DOWNLOAD
North American telco giant completes contact center transformation with Servion’s Genesys Cloud CX expertise now supported by ongoing managed services
Learn how one of North America’s largest telecommunications companies successfully transitioned from legacy platforms to Genesys Cloud CX, consolidating 6,000+ agents and ensuring minimal disruption, improved change management, and higher agent productivity—all supported by Servion’s managed services. Please complete this form to download the success story: Thank you for your interest in Servion. CLICK HERE…
Servion helped a premier healthcare provider transform patient engagement through the implementation of Genesys Cloud CX
The client is a premier healthcare provider in Dubai, affiliated with one of the UK’s most renowned hospitals. It offers world-class medical services spanning consultations, diagnostics, advanced treatments, and recovery support. Guided by evidence-based procedures, modern techniques, and a legacy of excellence, the institution prioritizes patient care. It is dedicated to meeting the healthcare needs…