Two decades of expertise across all major continents and industries
Experience the Power of Amazon Connect with Servion
Servion, a leading contact center and customer experience (CX) solutions provider delivers end-to-end consulting, migration, and managed services for Amazon Connect. We are an AWS Select and Public Sector APN Consulting Partner that has successfully migrated customers to Amazon Connect – both small and large-scale – from other leading contact center platforms.
Our team of Amazon Connect experts can design a pure cloud-based contact center solution for your business that has Amazon Connect at its core, augmented by additional AWS services such as Amazon Connect Contact Lens and Contact Center Intelligence (CCI). With one of today’s largest vendor ecosystems, Servion can act as the bridge between your Amazon Connect solution and dozens of strategic technology partners including Verint, Calabrio, Nice, Operata, Acqueon, and more.
Our team also has extensive experience with hybrid solution deployments where customers retain existing on-premises investments while leveraging Amazon Connect to take advantage of new multichannel, Artificial Intelligence (AI), and analytics capabilities that create more impactful customer and agent experiences.
Maximize your contact center’s potential like never before
Skilled pool of certified teams with specialized expertise in AWS Associate Architecture and Amazon Connect
Additional software modules that increase contact center efficiency and reduce TCO
Multichannel, messaging, AI, analytics and Intelligent Automation
Servion is an Amazon Select Consulting Partner. Servion is also a Global Service Delivery Partner for Amazon Connect, AWS CCI and Global Public Sector Partner. Servion is the partner of choice for leading businesses because of our ability to deploy & assemble a high-performing Amazon Connect contact center solution, AI-enablement expertise and 24×7 managed services capability. Click here to view Servion’s listing on the Amazon partner portal.
Servion’s Amazon Connect Security Assessment identifies the security and compliance gaps in the CCaaS setup built using Amazon Connect. This three-week assessment handles governance data protection identify and access management, resilience, compliance, and infrastructure security.
Servion Developed Solutions for Amazon Connect
Servion offers ready-to-use tools that can be installed in your AWS account along with Amazon Connect to create a holistic, high-performing contact center solution:
> ServDesk
> Custom Reporting: dashboards and historical reports
> Custom, real-time, and historical reports using AWS Kinesis streams
> IVR migration tool
> Plug and play routing logic
> Emergency and holiday listing
> Voicemail
> Customer satisfaction survey
How do we build your journey for Amazon Connect?
