Cisco Webex Contact Center is revered as the new benchmark for modern contact centers. Organizations can leverage the solution’s next-generation, fully customizable cloud platform to create meaningful service experiences with right-time, right-channel answers, intuitive 24×7 self-service, and powerful customer experience management. AI-powered assistance and next-level WFO capabilities enable users to create super agents who deliver exceptional experiences every time. The solution is centrally managed and administered from the cloud to improve operational efficiency, reduce costs, and simplify scaling.
Customers are free to reach out through whichever platform suits their lifestyle or circumstances. Text, social, chat, email, voice – the power is in their hands. Make it easy for customers to give immediate feedback on their experience by delivering surveys straight to them via text (SMS) or IVR. Collect that valuable data and use it to empower your agents to customize interactions and continually improve.
Cisco Webex sets agents up for success: AI-powered assistance, a modular desktop with a single, consolidated view, visibility into customer feedback and communication history, call transcription for faster wrap-up, and so much more.
Cisco Webex is enterprise-grade and out-of-the-box ready yet completely customizable. Get ultimate flexibility, scalability, and performance from an undisputed contact center market leader.
Obliterate siloes by making communication ubiquitous and effortless across your entire organization. Conversations and information will no longer be contained within separate applications used by different teams and departments. Cisco Webex’s comprehensive yet easy-to-use platform allows agents and subject matter experts to work side-by-side to fill information gaps and accelerate problem solving.
Benefits
Servion and Cisco A Powerhouse Partnership
Servion is a worldwide Cisco partner for more than two decades and has expertise across multiple contact center and collaboration technologies with 500+ deployments worldwide. Click here to view Servion’s credentials on the Cisco Partner Locator portal.
Our Cisco WXCC expertise includes:
> Migration from on-premise to cloud
> Integration with Webex Teams, Webex Calling and UCM Cloud
> Improve employee engagement by embedding AI / ML
> Customer Journey Orchestration
> Integrated real-time speech and sentiment analytics
> Introduce RPA to reduce agents’ data entry efforts