by Archana Sangili

1, September 2017

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Welcome to the CX Roundup.

In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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by Sheela Narashiman

30, August 2017

Web_Banner_the 4 Waves

There is a general adage that barring confidential information – everything else is available on Google. Well, that seems to be true the minute one starts searching for some information. Just type ‘Evolution of the call center’ and Lo! the best suited options are displayed on the screen. Most of these articles have looked at […]

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by Archana Sangili

4, August 2017

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Welcome to the 39th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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by Christy Bharath

20, July 2017

2V Web_Banner-banking on the future

The rise of bots into the service ecosystem is enabling enterprises to reimagine the way they deliver customer experience. By now, you must have heard it through the grapevine, irrespective of which customer service industry you belong to.  While some still consider it to be a case of setting the cat among the pigeons in […]

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by Roshini Cherian

4, July 2017

banner memorable omni-channel journeys

It’s that time of the day when your hands are itching to shop on your favourite ecommerce website. You want to buy something that has been on your mind for some time. Your eyes light up as you stumble upon a few promotional banners with great offers.

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by Servion

27, June 2017

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Is it a bird? Is it a plane? No, it’s the superhero-themed Cisco Live 2017 off to great start! Day One of the leading IT and communications conference was chock-a-block with exciting announcements and interesting conversations. We certainly did not expect Tim Cook to show up and wow the crowd!

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by Bhagvan Kommadi

15, June 2017

Unified Communications Web Banner

Unified communications (UC) platforms help in delivering a plethora of services in the area of customer experience. From enterprise and consumer calling, branch exchanges, voice messaging, social media communications and rich collaboration services to video calling, telepresence services, texting, messaging and collaboration communication services, converged landline and mobile services.

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by Archana Sangili

9, June 2017

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Welcome to the 31st edition of the CX Roundup. We are delighted with the support we are receiving for this curated blog post. This post brings the best of customer experience trends, news, and insights from around the world.

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by Roshini Cherian

23, February 2017

Is omni-channel the right way forward

If you were asked to imagine a chair placed in front of you, this is what you would have done. You would perhaps have thought of a comfortable armchair, an ergonomic reclining chair with wheels for the workplace, a rusty old wooden chair that you saw outside your apartment or a chair with a desk attached that you used at school. All of these chairs have only one thing in common: it is four-legged. While the structure of it remains, it is innovatively worked upon to suit various needs, situations or trends.

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by Sheela Narashiman

14, February 2017

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The world is changing and with each passing moment, the changes are manifold. As smart technology keeps increasing, customer behavior also keeps changing. Customers are becoming savvier than ever before. According to eMarketer internet adoption will surpass the halfway mark in 2018, when 51.1% of the world’s population will go online, equating to 3.82 billion […]

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