by Roshini Cherian

23, February 2017

Is omni-channel the right way forward
  • Customer Experience
  • Omni Channel

If you were asked to imagine a chair placed in front of you, this is what you would have done. You would perhaps have thought of a comfortable armchair, an ergonomic reclining chair with wheels for the workplace, a rusty old wooden chair that you saw outside your apartment or a chair with a desk attached that you used at school. All of these chairs have only one thing in common: it is four-legged. While the structure of it remains, it is innovatively worked upon to suit various needs, situations or trends.

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by Sheela Narashiman

14, February 2017

9-Reasons-Why-You-Should-Consider-Live-Chat_Banner
  • Contact Center
  • Customer Service
  • Omni Channel

The world is changing and with each passing moment, the changes are manifold. As smart technology keeps increasing, customer behavior also keeps changing. Customers are becoming savvier than ever before. According to eMarketer internet adoption will surpass the halfway mark in 2018, when 51.1% of the world’s population will go online, equating to 3.82 billion […]

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by Roshini Cherian

9, February 2017

Is Self-service the Icing on the Cake
  • Customer Experience
  • Omni Channel
  • Technology

A world run by robots, at our constant beck and call, this was something that we had foreseen. What we once called the technology of the future, has now become a reality. And with each passing day, the power and capabilities of it are increasing. Artificial Intelligence (AI) has made our lives a little bit easier. Gartner research states that AI continues to drive change in how businesses and governments interact with customers and constituents. It has, of course, automated activities and processes. But there’s more to it than virtual assistants like Alexa, Siri, Cortana or Google Now.

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by Sanjay Kalra

6, July 2016

37_cpaas
  • Customer Experience
  • Multichannel
  • Omni Channel

Everyone seems to be doing it – the UC and PBX vendors, the Unicorn startups, the Communications Service Provider & Telecom Companies. What does this mean to the market?

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by Servion

23, May 2016

22_backoffice
  • Customer Experience
  • Omni Channel

Omni-channel marketing experience driven by hard analytics will be the reason behind every successful customer interaction, for the retail industry.

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by Servion

21, April 2016

know-your-customer
  • Omni Channel

Research has proven that while enterprises focus on providing customer service across multiple channels, they are unable to offer a consistent, contextual and personalized service. Omnichannel is not an option; it is a need.

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