by Archana Sangili

30, March 2018

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Here’s the latest from the world of the Customer Experience for your weekend reading – the highs and lows, the movers and shakers, the drama, the action and the debates, in this week’s roundup. World’s best airports for customer experience Airports have come a long way from eons ago when the Wright brothers first successfully […]

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by Roshini Cherian

6, March 2018

Omni-channel strategy for telecommunication

Omni-channel technology is not a trend that will disappear in the near future because of its demands by customers. Our unconscious interactions with brands every day becomes data and insights for every enterprise. And it will continue to be a key attribute that they use to devise strategies and deliver not just impressive but superior customer experience.

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by Archana Sangili

1, February 2018

Millennials travel customer experience

According to a recent survey, 47% of young people aged 18-34 would rather spend their money on traveling than buying a house. For Millennials, they want their travel experience to be perfect. They want the travel companies to understand that their hard-earned vacation cannot go wrong. Here is how travel companies can do to create a memorable travel experience for Millennials.

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by Archana Sangili

1, December 2017

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Welcome to the 54th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Archana Sangili

27, October 2017

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Welcome to the 49th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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