by Pramod Das

3, April 2018

skyrocket contact center performance on cloud

Contact centers are the heart of a business’ customer service. Regardless of the size, they are the driving force of customer interactions. Over the years, the term ‘going cloud’ has become a significant buzzword in the market. Thus, many legacy and nascent contact centers have opened the doors to cloud contact center. But, to maintain […]

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by Archana Sangili

2, March 2018

CXRoundUp 66

Welcome to the 66th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Sheela Narashiman

1, March 2018

What is Cloud Analytics

Cloud Analytics is primarily a type of cloud service where data analysis and related services are performed on a public or private cloud. Cloud adoption is increasingly expanding as more companies find success with its implementation.

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by Roshini Cherian

21, February 2018

What is Customer Journey Analytics

Customer Journey Analytics has become a game-changer for enterprises looking to build long-lasting and meaningful customer relationships. Gartner defines Customer Journey Analytics as a way of tracking and analyzing how customer use combinations of channels to interact with an organization, and it covers all channels – present and future – which interface directly with customers.

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by Archana Sangili

2, February 2018

CXRoundUp-62-banner

Customer experience dashboards provide 360 degree view of customer interaction and lifecycle to agents, assisting in quick customer issue resolution. Customer trends, metrics and analytical data can also be presented on the screen for evaluation.

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