by Archana Sangili

2, February 2018

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Customer experience dashboards provide 360 degree view of customer interaction and lifecycle to agents, assisting in quick customer issue resolution. Customer trends, metrics and analytical data can also be presented on the screen for evaluation.

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by Vimal Abraham

28, November 2017

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Progressive enterprises are seeing contact center analytics as a strategic and experience-based driver of business growth than rather an enabler of customer service. Learn more about contact center analytics and how to get started.

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by Archana Sangili

24, November 2017

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Welcome to the 53th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Archana Sangili

3, November 2017

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 Clearly, smartphones are the modern customer’s much-beloved gadgets. Having recognized this, brands have been connecting with them to offer a quicker and more seamless experience. While apps were at the forefront of the mobile experience, more recently – Virtual Assistants (VA) are steadily gaining prominence as the go-to mode of rapid-fire and purposeful interactions. Though […]

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by Archana Sangili

3, November 2017

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Welcome to the 50th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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