by Sethuramalingam B.

22, June 2017

2V-Web_Banner-How-Analytics-AI-Automation

Technologies, platforms, solutions and application together witnessed this magnificent evolution of customer service. And if we look closely, there are many technologies that come to mind but three out of those specifically stand out.

Logo 0

by Archana Sangili

16, June 2017

CX ED-32-Blog

Welcome to the 32nd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about artificial intelligence, the power of cloud in the customer experience ecosystem, and the driving force of analytics to keep customers happy.   Artificial […]

Logo 0

by Sheela Narashiman

13, June 2017

Unlock the power of customer analytics banner

In an age where the customer is king, customer data is an organization’s most important asset, and customer analytics is the key that unlocks the value of that asset. Customer analytics is the systematic examination of customer information. Customer analytics professionals mime data to identify and quantify the impact of customer pain points to deliver personalized and superior experiences. Recently, customer analytics has become the most critical technology investment for enhancing customer experience. For example, organizations use customer analytics to improve product development and service delivery. Some financial services use analytics to prevent compliance and regulatory issues. According to Gartner’s 2017 Customer Experience Innovation Study, customer analytics continues to be the top focus to improve customer experience with over one-third of respondents planning to increase their investments in this technology.

Logo 0

by Archana Sangili

2, June 2017

CX_ED-30-Blog

The CX Roundup features a quick recap of customer experience ecosystem from last week. Artificial Intelligence, virtual assistants, and analytics news and trends are collected and presented in one place for your reading.

Logo 0

by Sethuramalingam B.

1, June 2017

2V Web_Banner-Re-Inventing The Contact Center

Today, customers demand instant solutions and services that are accessible anytime from anywhere in a seamless manner.

Logo 0

by Archana Sangili

26, May 2017

CX_ED-29-Blog

We are happy to bring to you, yet another edition of the customer experience roundup. This CX roundup presents articles on technologies and trends that contributes to help improve customer experience.

Logo 0

by Roshini Cherian

18, May 2017

Are You High On Enterprise Data And Is It Affecting Your Customers - Banner

There’s data all around you. Everything you see, be it a person, an automobile, or even an electronic device, has valuable data that needs to be collected. As you collect and store piles of it, you start to realise that you don’t know what to do with it.

Logo 0

by Archana Sangili

21, April 2017

CX_ED-24-Blog

  Hi there, We feature the best of customer experience stories, trends, and alerts that got the spotlight in the previous week. We have extensively focused on AI and Cloud on many of our editions. This week too, we are obliged to highlight the impact AI and Cloud Computing is having on different industries and […]

Logo 0

by Renil Mohan

8, November 2016

digital_cx

It was a bustling Friday evening in Mumbai with traffic buzzing everywhere. People were moving about with their busy lifestyles. After, in India, this was the city that reportedly had a sleeping problem. But it didn’t seem like a problem to me. In fact, it had just the kind of energy we were expecting for the joint event hosted by Servion and Cisco.

Logo 0

by Servion

4, November 2016

edition6-1

This week is a glimpse of how the future of customer experience is going to be. From social media to chat bots, here is the interesting line up on the round up here. Keep calm and read on.

Logo 0