by Renil Mohan

8, November 2016

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  • Analytics
  • Customer Experience
  • Customer Service

It was a bustling Friday evening in Mumbai with traffic buzzing everywhere. People were moving about with their busy lifestyles. After, in India, this was the city that reportedly had a sleeping problem. But it didn’t seem like a problem to me. In fact, it had just the kind of energy we were expecting for the joint event hosted by Servion and Cisco.

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by Servion

4, November 2016

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  • Analytics
  • Cloud
  • Customer Experience

This week is a glimpse of how the future of customer experience is going to be. From social media to chat bots, here is the interesting line up on the round up here. Keep calm and read on.

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by Servion

28, October 2016

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  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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by Servion

21, October 2016

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  • Analytics
  • Customer Experience

This week’s banter has been loaded with customer experiences stories from around the world and we are happy to have curated an interesting bunch here. From robots to football, we promise it is a good read worth your time.

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by Servion

14, October 2016

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  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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by Servion

7, October 2016

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  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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by Servion

30, September 2016

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  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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by Roshini Cherian

21, September 2016

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  • Analytics
  • Cloud
  • Customer Experience

Cloud computing (commonly referred as cloud) has been a buzzword doing the rounds over the last couple of years. It has transformed the way customer data is managed. It has given organizations the opportunities to pave the way and push customer experience to new fronts.

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by Christopher Joel

12, September 2016

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  • Analytics
  • Cloud
  • Customer Experience

Predictive analytics have been put to extensive use to find out what customers like and what they don’t. Armed with this knowledge, organizations have aligned their campaigns to promote the curate products and solutions based on the insights.

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by Parameswaran E.K

29, August 2016

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  • Analytics
  • Customer Experience
  • Customer Service

The business of sharing feedback has come a long way. Called by new and fancy names now, it has several variations such as ratings, review, feedback, evaluation or recommendation and is gaining increasing momentum.

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