author by Archana Sangili

17, November 2017

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Welcome to the 52th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Archana Sangili

10, November 2017

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Welcome to the 51st edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Naresh Govindarajan

7, November 2017

Automation and Analytics - the real fuel for driving superior CX

Ever since brands have existed to provide products and services to customers, there has been a constant quest to raise the bar on Customer Experience (CX). Achieving superior CX at a lower cost is the single most impactful lever to capture market share, enhance revenue and profitability of any enterprise. As customer expectations continue to […]

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author by Archana Sangili

3, November 2017

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 Clearly, smartphones are the modern customer’s much-beloved gadgets. Having recognized this, brands have been connecting with them to offer a quicker and more seamless experience. While apps were at the forefront of the mobile experience, more recently – Virtual Assistants (VA) are steadily gaining prominence as the go-to mode of rapid-fire and purposeful interactions. Though […]

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author by Archana Sangili

3, November 2017

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Welcome to the 50th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Servion

2, November 2017

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It’s always been important for businesses to understand their customers. More recently, this has been done by collecting data on past actions, and analysing that data to predict what each customer’s next action might be. However, this is just half of the puzzle when trying to understand what a customer will do. Today, we’ve come further than many thought possible for machines, as technology is being used to read, analyse and even replicate that missing piece – our emotions.

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author by Roshini Cherian

1, November 2017

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Growing up, our days must have always been packed. From school to music lessons, tuitions, sports, and homework – our days were teeming with stuff to do. Unbeknownst, we struck a conscious balance between work and play. Of course, we had a lot of help from the adults!

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author by Archana Sangili

27, October 2017

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Welcome to the 49th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Roshini Cherian

24, October 2017

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As a forward-thinking organization, you must be going through a lot of disruption in the way you deliver customer experience. With the influx of new technologies, service ecosystems are taking quantum leaps. And customer expectations have skyrocketed to the moon. It’s all happening so fast that it is no easy feat to ensure proactive, contextual […]

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author by Archana Sangili

20, October 2017

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Welcome to the 48th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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