author by Archana Sangili

8, December 2017

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Welcome to the 55th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Rangarajan Madanagopalan

5, December 2017

Key factors-migrating contact center-cloud

The migration process of moving to the cloud is bereft with challenges – both predictable and unseen. From insufficient security planning to interoperability issues and obsolete technologies, there are many risks involved. In order to successfully navigate your contact center around them and maximize the true potential of cloud computing, your roadmap must be filled with checkpoints that need your attention.

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author by Archana Sangili

1, December 2017

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Welcome to the 54th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Vimal Abraham

28, November 2017

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Progressive enterprises are seeing contact center analytics as a strategic and experience-based driver of business growth than rather an enabler of customer service. Learn more about contact center analytics and how to get started.

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author by Archana Sangili

24, November 2017

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Welcome to the 53th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Renil Mohan

21, November 2017

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Today, on November 21, as the world celebrates World Hello Day – we would like to highlight the importance of personalized communication, and how it is the key to setting standards, scaling expectations and driving long-lasting relationships.

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author by Archana Sangili

17, November 2017

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Welcome to the 52th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Archana Sangili

10, November 2017

CX-RoundUp-Edition 51

Welcome to the 51st edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Naresh Govindarajan

7, November 2017

Automation and Analytics - the real fuel for driving superior CX

Ever since brands have existed to provide products and services to customers, there has been a constant quest to raise the bar on Customer Experience (CX). Achieving superior CX at a lower cost is the single most impactful lever to capture market share, enhance revenue and profitability of any enterprise. As customer expectations continue to […]

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author by Archana Sangili

3, November 2017

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 Clearly, smartphones are the modern customer’s much-beloved gadgets. Having recognized this, brands have been connecting with them to offer a quicker and more seamless experience. While apps were at the forefront of the mobile experience, more recently – Virtual Assistants (VA) are steadily gaining prominence as the go-to mode of rapid-fire and purposeful interactions. Though […]

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