Today, there are several ways to connect with customers. Yet, customers often complain about bad customer experiences. But how can enterprises provide a stellar customer experience across channels. It’s simple, listen to your customers.
Organisations in the telecoms, energy, and financial sectors need to do more to meet increasing customer expectations. This is the finding of customer experience specialist firm Servion, following enquiries made to the UK Ombudsman Services Ltd and the Financial Ombudsman Service.
The market for Cloud-based applications and services are expanding. With it grows the adoption of Cloud Contact Centers. Major companies are forsaking the old legacy system that they have in-house and willing to migrate to the Cloud. Their preference for Cloud includes Contact-Center-as-a-Service (CCaaS) and hosted Contact Center services. This also brings the concern of of improving Cloud Contact Center Security.
Positive Feedback A good brand builds its customer loyalty by listening to its customers. Getting customer inputs and suggestions can be crucial as it can help improve business units. Incorporating a good customer feedback process can reaffirm the customer-first approach and improve overall customer experience. Emotional Connection In the future, customer interaction will be all […]
One of the biggest advancements in technology is the advent of Artificial Intelligence (AI) and Machine Learning (ML). Google, Amazon, Pinterest, Facebook, Instagram and the likes have popularized these two terms. But are they one and same? Is there any difference between the two? Often, they are used interchangeably and haphazardly. For many, the difference between them is still unclear.