by Sheela Narashiman

28, February 2017

Virtual Assistants
  • Contact Center
  • Customer Experience
  • Virtual Assistants

In its early days, AI research was mostly attributed for promising much more than what could be delivered. However, the last couple of years has turned the tables and there is a growing interest in the field of AI. Dramatic advances in AI and machine learning capabilities is now shaping the future of customer experience. Virtual assistants, chatbots, virtual concierge and cognitive computing are all set to impact the customer experience.

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by Roshini Cherian

23, February 2017

Is-omni-channel-the-right-way-forward_
  • Customer Experience
  • Omni Channel

If you were asked to imagine a chair placed in front of you, this is what you would have done. You would perhaps have thought of a comfortable armchair, an ergonomic reclining chair with wheels for the workplace, a rusty old wooden chair that you saw outside your apartment or a chair with a desk […]

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by Vimal Abraham

21, February 2017

20-Steps-For-Building-Your-Customer-Care-Center_Banner
  • Contact Center
  • Customer Experience
  • Customer Service

The digital age has irreversibly transformed the way customers connect with enterprises. Disruptive innovations have empowered customers more than ever before, placing them on the driver’s seat. As a result, customers have grown a zero tolerance for a mediocre Customer Experience (CX). As enterprises look to capitalize on digital business opportunities, contact centers need to transform themselves into customer care centers.

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by Archana Sangili

17, February 2017

CX-Weekly-Roundup_Edition-17
  • Customer Experience

Hello CX buffs, This week’s customer experience roundup focuses yet again, on Artificial Intelligence and its awesome capabilities which will change the way we go on about our daily lives. Dive straight to the roundup where you find interesting insights on analytics, IoT and contact centers.   Artificial Intelligence Business dynamics world over is gearing […]

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by Servion

16, February 2017

11-Challenges-faced-by-SMB-contact-centers_Banner
  • Cloud
  • Contact Center

Small and medium-sized businesses (SMB’s) are considered the backbone and life blood of the contact center industry. They are responsible for generating growth, creating jobs, and using innovation to rapidly grow in new markets. They are a promising yet challenging market because they have their own set of limitations. To compete with larger organizations, SMBs have to be able […]

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by Sheela Narashiman

14, February 2017

9-Reasons-Why-You-Should-Consider-Live-Chat_Banner
  • Contact Center
  • Customer Service
  • Omni Channel

The world is changing and with each passing moment, the changes are manifold. As smart technology keeps increasing, customer behavior also keeps changing. Customers are becoming savvier than ever before. According to eMarketer internet adoption will surpass the halfway mark in 2018, when 51.1% of the world’s population will go online, equating to 3.82 billion […]

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by Archana Sangili

10, February 2017

CX_ED16-Blog
  • Customer Experience

Hi there, It’s Friday again. Time for show and tell. The stories from different technologies that dictate our common goal – customer experience. Tales of success, advises preventing failure, what’s hot and some articles that seem fable from the future. Read this CX saga right away.   Cloud More businesses are discovering the benefits that […]

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by Roshini Cherian

9, February 2017

  • Customer Experience
  • Omni Channel
  • Technology
  • Uncategorized

A world run by robots, at our constant beck and call, this was something that we had foreseen. What we once called the technology of the future, has now become a reality. And with each passing day, the power and capabilities of it are increasing.   And when we thought robots would aid our daily […]

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by Sheela Narashiman

7, February 2017

iot_banner2
  • Customer Experience
  • Technology

The IoT (Internet of Things) is no longer a distant dream. The digital world is converging with the physical world. We are now moving into a smarter world where just about anything can be connected. Enterprises have to see how best they can utilize IoT to provide effortless customer experiences that ultimately results in customer loyalty, additional revenues, and optimized efficiencies.

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by Archana Sangili

3, February 2017

CX_ED15-Blog
  • Customer Experience

We are already dazed by how January went by, yet we loving the vibes this month brings along. We are also hoping this year, especially this month, customer experience will jump a few levels. This week the spotlight is on artificial intelligence and the undeniable role of being an agent of transformation as far as CX is concerned. Hope you enjoy this post as much as we enjoyed putting it all together for you.

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