author by Vimal Abraham

22, August 2017

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A few years ago, Warner Brothers released ‘Her’, an existential science-fiction movie about a man who develops a special relationship with Samantha – an artificial intelligence-enabled Operating System. As the story progresses, Samantha shows an incredible ability to learn and grow psychologically – and even discusses matters such as love, life, and death. Soon, the OS becomes his sole companion.

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author by Archana Sangili

18, August 2017

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Welcome to the 41st edition of the CX Roundup.

In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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author by Christy Bharath

17, August 2017

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Process automation is the new frontier of proactive customer experience. The big kahuna of delivering rock-and-roll customer experience. Sure, the hype is real. Domains such as Retail, BFSI, and Telecom are incorporating virtual robots to perform definable, repeatable and rule-based tasks with greater accuracy and substantial cost savings.

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author by Sriram Sampath

16, August 2017

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The customer experience sector is full of acronyms and vague descriptors, so much so that some have become quite confused with ‘customer journey analytics’. Here, we examine some of the myths surrounding customer journey analytics, highlighting why it is a vital part of an organisations customer experience management armoury. This is by no means an […]

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author by Archana Sangili

11, August 2017

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Welcome to the 40th edition of the CX Roundup.
In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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author by Sheela Narashiman

8, August 2017

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Artificial Intelligence (AI) is no longer a new jargon in the banking industry. However, what is new is that AI is moving beyond back-end processes to front-end interactions. According to Accenture’s ‘Banking Technology Vision 2017’ study, the banking industry will revolutionize the way it gathers information and interacts with customers. Banks will move towards simpler user interfaces that will help create a more personalized customer experience.

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author by Archana Sangili

4, August 2017

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Welcome to the 39th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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author by Roshini Cherian

3, August 2017

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How has your recent call to the contact center been? Great? Good? Or tragic and unresolved? You have all gone through complicated self-service menus when reaching out to contact centers. And have often been frustrated with the multiple menus that need to be dealt with to reach an agent and solve a simple problem or ask a quick question.

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author by Servion

2, August 2017

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Last evening, we were thrilled to host CXChange 2017 – Servion’s first-ever digital Customer Experience Summit for our clients, partners and peer communities. The pulse of CX was certainly reverberating in the heart of the “city of dreams”. A melting pot of C-Suite innovators were in attendance, ready to share their thoughts on the direction in which the future of customer experience is heading towards.

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author by Archana Sangili

28, July 2017

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Welcome to the 38th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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