Servion enables business transformation for enterprises in the area of Customer Experience Management (CEM). Servion is a platforms – led solution provider who is focused on enhancing customer experience by automating and integrating customer interaction channels. Servion’s IP platforms ServDesignSM, ServIntuitSM, ServInsightsSM , ServCloudTM and ServCareSM enable enterprises to drive the true value of their CX investments and build their Customer Engagement Hub.
Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omni-channel customer experience. Servion’s omni-channel solutions empower enterprises to address the customer experience expectations of the millennial customers and manage over 10 billion customer interactions annually across 60 countries in 6 continents.
Servion respects individuals and encourages freedom of thought and practical innovation. Teams are disciplined in the way they deliver excellence; also continuously encouraged to add value beyond the scope of work. Servion is a responsive and customer-centric organization with high levels of ownership. Servion offers an energized work environment focuses on continuous improvement and emphasis on collaboration and teamwork.
Servion is managed under the direction of the Board of Directors comprising of the inside, independent and investor directors.
The board constitutes thought leaders who bring in multi-industry experience and have successfully
led some of the world’s most recognizable brands.
Everyone in our leadership team come with diverse backgrounds but they are
equally passionate about Customer Experience.
Servion banks on the knowledgeable and experienced investors who provide valuable financial and
strategic support as we change the way customer experience is delivered.
Servion serves clients across 6 continents with corporate offices and delivery centers spanning across USA, Europe, Middle East and Asia Pacific. Servion offers an equal opportunity workplace with a unique learning environment for those who are passionate about harnessing technology to break new grounds in contact center management and customer experience.