The only global, end-to-end consulting-led
specialist in proactive customer
experience management

Who We Are

Servion enables business transformation for enterprises in the area of Customer Experience Management (CEM). Servion is a platforms – led solution provider who is focused on enhancing customer experience by automating and integrating customer interaction channels. Servion’s IP platforms ServDesignSM, ServIntuitSM, ServInsightsSM , ServCloudTM and ServCareSM enable enterprises to drive the true value of their CX investments and build their Customer Engagement Hub.

Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omni-channel customer experience. Servion’s omni-channel solutions empower enterprises to address the customer experience expectations of the millennial customers and manage over 10 billion customer interactions annually across 60 countries in 6 continents.

Servion’s vision is to be a leader in the Customer Experience Management (CEM) space enabling enterprises to convert their customer touch points into long-lasting journeys and optimize the infrastructure costs of their customer interaction channels.
Our Values

Servion respects individuals and encourages freedom of thought and practical innovation. Teams are disciplined in the way they deliver excellence; also continuously encouraged to add value beyond the scope of work. Servion is a responsive and customer-centric organization with high levels of ownership. Servion offers an energized work environment focuses on continuous improvement and emphasis on collaboration and teamwork.

Corporate Governance
Servion’s corporate governance is a responsibility that is shared by our Board of Directors, Management, and every employee. Servion is committed to practicing the highest level of corporate governance across all our businesses. Servion’s Board of Directors have adopted the high standards of corporate governance and steers it towards a sustainable future by adopting sound, ethical, and legal and financial management policies.

Board of Directors

Servion is managed under the direction of the Board of Directors comprising of the inside, independent and investor directors.
The board constitutes thought leaders who bring in multi-industry experience and have successfully
led some of the world’s most recognizable brands.

Puneet Pushkarna, Chairman of the board
Puneet Pushkarna
Chairman of the Board
BalaKrishnan K., Executive Vice Chairman of the board
Balakrishnan K
Executive Vice-Chairman
of the Board
Sameet Gupte_Chief Executive Officer
Sameet Gupte
Chief Executive Officer
Hamid Akhavan-Malayeri
Independent Non-Executive Director
Arun Seth, Independent Director
Arun Seth
Independent Director
Prateek Dhawan_DIRECTOR
Prateek Dhawan
Rangarajan M., Executive Director
Rangarajan M
Executive Director
Sarosh J. Ghandy
Independent Non ExecutiveDirector


Brett Shockley
Executive Advisor – Advisory Board

Executive Leadership

Everyone in our leadership team come with diverse backgrounds but they are
equally passionate about Customer Experience.

Sameet Gupte_Chief Executive Officer
Sameet Gupte
Chief Executive Officer
R. Thyagarajan, Global Head Finance (CFO)
Thyagarajan R
Chief Financial Officer
Rangarajan M., Executive Director
Rangarajan M
Executive Director and Head of Platforms
Prakash Arunachalam
Chief Information Officer
Sivakumar Natarajan_Chief Development Officer
Sivakumar Natarajan
Chief Delivery Officer
Ashish Koul, Strategic Business Unit Head, Americas
Ashish Koul
SVP and GM, Americas
President – Acqueon
Shashi Nirale_Strategic Business Unit Head, EMEA
Shashi Nirale
Gokul Gopalakrishnan G
Gokul Gopalakrishnan G
VP and GM, Asia

Senior Leadership Team

Adrian McCann
SVP Alliances Business, UK
Anilkumar K.M, Vice President - Sales
Anil Kumar K M
VP ME Business
Manu,Vice President _ Strategic Business Development
Manu Yegnaraman
VP ServCare Platform and
Managed Services
Sanjay Kalra,Vice-President - Sales
Sanjay Kalra
VP Enterprise Business, Americas
Siddhartha Chatterjee
VP Strategic Solution
Sriram Sampath, VP - Technology
Sriram Sampath
VP Platforms
Chris Lackey
VP Alliances Business, Americas
Gokul, Strategic Business Unit Head, Asia Pacific
Sanjay Kalra
Vice-President – Sales


Servion banks on the knowledgeable and experienced investors who provide valuable financial and
strategic support as we change the way customer experience is delivered.



Servion serves clients across 6 continents with corporate offices and delivery centers spanning across USA, Europe, Middle East and Asia Pacific. Servion offers an equal opportunity workplace with a unique learning environment for those who are passionate about harnessing technology to break new grounds in contact center management and customer experience.

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