How Contact Center Leaders are using Integrated XM Tools to Claim Transformational Leadership
CX leaders are responsible for creating a seamless customer experience by understanding their customers’ expectations and how they interact with their brand. Integrating an efficient Experience Management (XM) tool to the ecosystem plays a critical role in this process by capturing highly relevant customer data and offering actionable insights.
Diane MagersFounder & Chief Experience Officer, Experience Catalysts
Laurent PhilonenkoCEO, Servion
- Monitor and measure end-to-end Omnichannel Engagement
- Trace journeys and uncover opportunities to improve metrics for creating exceptional experiences
- Uncover actionable insights to implement feedback loop to improve customer and employee engagement