Webinar:

How Contact Center Leaders are using Integrated XM Tools to Claim Transformational Leadership

CX leaders are responsible for creating a seamless customer experience by understanding their customers’ expectations and how they interact with their brand. Integrating an efficient Experience Management (XM) tool to the ecosystem plays a critical role in this process by capturing highly relevant customer data and offering actionable insights.

Speakers:

Diane MagersFounder & Chief Experience Officer, Experience Catalysts

Laurent PhilonenkoCEO, Servion

Key takeaways:

• Monitor and measure end-to-end Omnichannel Engagement
• Trace journeys and uncover opportunities to improve metrics for creating exceptional experiences
• Uncover actionable insights to implement feedback loop to improve customer and employee engagement