Happy Agents Create Happy Customers: Ways to Drive Agent Engagement
CX leaders understand that happy agents create happy customers. This is why they focus on listening, measuring, and designing agent experience that lays the foundation to drive a better customer experience. This webinar covers the top strategies that drive agent engagement and helps identify the right experience management (XM) tools to uncover insights that help improve customer experience.
- • Strategies to listen and improve agent experience
- • Identifying the right XM tools (Cisco WXM) to help agents provide better CX
- • Leveraging the XM tools to identify the root causes to external customer facing issues
- • Interpreting and making agent satisfaction data actionable
Michael GravelGlobal Collaboration Incubation Lead, Cisco
Graham ClarkVP – CX & Digital Transformation, McorpCX