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Delivering Better Experiences with Digital-first CX Strategies

Customers expect a seamless, fast, and contextual digital experience while interacting with the products and brands they trust. Which is one of the reasons why customer-centric businesses are rapidly adopting a digital-first strategy to optimize customer journeys. CX leaders will need to understand the gaps in the customer’s end-to-end journey, identify critical issues, and continuously evolve their strategies to meet growing expectations.

Key takeaways:

  • • Key drivers for Digital-first CX
  • • Find out why your business should adopt a Digital-first CX Strategy
  • • How to design & deliver Omnichannel / Digital customer experience (using Cisco Webex Contact Center)
  • • How to measure your CX strategies and continually improve it


Vinod MuthukrishnanChief Operating Officer(CCBU), Cisco

Zack TaylorGlobal Director for Contact Center, Cisco

Register for the Webinar!