Delivering Better Experiences with Digital-first CX Strategies
Customers expect a seamless, fast, and contextual digital experience while interacting with the products and brands they trust. Which is one of the reasons why customer-centric businesses are rapidly adopting a digital-first strategy to optimize customer journeys. CX leaders will need to understand the gaps in the customer’s end-to-end journey, identify critical issues, and continuously evolve their strategies to meet growing expectations.
- • Key drivers for Digital-first CX
- • Find out why your business should adopt a Digital-first CX Strategy
- • How to design & deliver Omnichannel / Digital customer experience (using Cisco Webex Contact Center)
- • How to measure your CX strategies and continually improve it
Vinod MuthukrishnanChief Operating Officer(CCBU), Cisco
Zack TaylorGlobal Director for Contact Center, Cisco