Unlocking the Power of Back-office Operations: Enhancing CX and Driving Business Success
1:00 – 2:00 PM EST on 27th September 2023
Did you know that errors and delays in your back-office are a Top 3 cause of customer dissatisfaction and drive 17% of contact center volumes? If you are looking to improve CX and reduce costs, take a look at your back-office support functions. While modern contact centers have agents and managers who are empowered with real-time tools to monitor and improve performance, the back-office is still struggling with manual work, complex processes, and legacy systems limit access to data.
Modernizing your back-office operations can improve employee productivity and processing capacity, often by 15% to 30%. Providing real-time performance data can increase accuracy and speed, often improving turnaround times by over 30%.
Join our webinar to learn:
- • How to help close the Engagement Capacity Gap with an interconnected CX strategy that covers all customer service touchpoints, including back-office operations
- • How empowering managers and employees outside the contact center with real-time data can improve speed, accuracy, and reduce costs to serve
- • The CX benefits of integrating your back office and contact center
Nicole NevulisSenior Director – Go-To-Market Strategy Verint
Eric WildermuthHead of Sales, Servion