Realigning CX to the New Normal with Best of Breed Service Providers

The COVID-19 pandemic is forcing businesses to be more agile, rethink, and realign their CX strategies, technology, and business continuity. Agility and continuous improvement have been the key differentiators for successful businesses. According to a Forbes survey, 66% of global contact centers that are not using cloud today are planning to accelerate their move to the cloud as a result of the pandemic.


Nerys CorfieldDirector, Injection Consulting

Zack TaylorGlobal Director – Contact Center, Cisco

Laurent PhilonenkoCEO, Servion

Afshin AttariSr. Director – Public Sector & Unified Platforms, Exponential-e

Key takeaways:

  • Enabling Business Agility: Cloud contact center migration to rapidly enable remote WFH
  • Learnings from the last 6 months: Enabling WFH, remote workforce monitoring to ensure data security and improving employee productivity
  • Seamless Communication: Unified communications to enable a safe, secure, and seamless workplace – The NHS Covid-19 Case Study