Webinar:

The Cure for Open Enrollment: How to Handle Record High Open Enrollment Call Volumes

1:00 – 2:00 PM EST on 6th NOVEMBER 2024

Open enrollment season is a critical period for healthcare insurance providers, offering a prime opportunity to attract new customers and retain existing ones. This annual window sees a surge in inquiries and applications, making it a vital revenue-generating event. However, it also presents significant challenges, particularly in managing increased call volumes. With massive spikes in call volumes, is your contact center ready to handle the demand?

Hammer and Servion are proud to co-host an essential webinar titled “The Cure for Open Enrollment: How to Handle Record High Open Enrollment Call Volumes”. This webinar is dedicated to equipping healthcare insurance providers with the knowledge and tools necessary to test, prepare, and strengthen their contact centers against the challenges posed by inclement weather.

Join our webinar to learn:

• • Implement strategies that maximize your systems’ performance, even during peak demand.
• • Validate the quality of customer interactions and agent experiences.
• • Leverage techniques that instil confidence in your system’s capacity to handle sudden surges in demand.

Speakers:

Frank TersigniChief Revenue Officer Servion Global Solutions

Dominic KleirenGlobal Channel Director Hammer