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Webinar:

From Efficiency to CX Excellence: Transforming Contact Centers with Managed Services and Testing

1:00 – 1:45 PM EST on 25th FEBRUARY 2025

The pace of change within the contact center industry is unprecedented, and more importantly, the behaviors and expectations in terms of quality of experience for consumers and agents have evolved so drastically. Hammer and Servion are co-hosting an essential webinar to equip CX and contact center leaders to discover how combining proactive managed services with comprehensive testing solutions can revolutionize your contact center operations.

Webinar highlights:

  • Elevate Operational Efficiency: Learn how Servion’s Contact Center Managed Services orchestrates and streamlines technology operations across applications, infrastructure and network domains.
  • Ensure Flawless Customer Experiences: Explore Hammer’s end-to-end contact center testing solutions that identify and resolve issues before they impact your customers
  • Maximize Technology ROI: Discover how the synergy between managed services and testing can help you leverage your existing technology investments for better performance and customer satisfaction.

Speakers:

Frank Tersigni
Frank TersigniChief Revenue Officer Servion Global Solutions

Dominic Kleiren
Dominic KleirenGlobal Channel Director Hammer


Register for the Webinar!

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