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Webinar:

Holiday Season to Open Enrollment: Preparing Your Contact Center for Peak Season Success

1:00 – 1:45 PM EST on 20th NOVEMBER 2024

The holiday season is fast approaching, and with it comes the surge in call volumes and customer interactions. From Black Friday to open enrollment, contact centers face some of their busiest periods of the year. How prepared is your contact center to manage these spikes without compromising customer experience?

Hammer and Servion are co-hosting an essential webinar, “Holiday Season to Open Enrollment: Preparing Your Contact Center for Peak Season Success“, to equip CX and contact center leaders with the knowledge and tools needed to test, prepare, and strengthen their contact centers for the challenges of high call volumes during the holiday season.

Join our webinar to learn:

  • • Implement strategies that maximize your systems’ performance, even during peak demand.
  • • Validate the quality of customer interactions and agent experiences.
  • • Leverage techniques that instil confidence in your system’s capacity to handle sudden surges in demand.

Speakers:

Frank Tersigni
Frank TersigniChief Revenue Officer Servion Global Solutions

Dominic Kleiren
Dominic KleirenGlobal Channel Director Hammer


Register for the Webinar!

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