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Exceeding Customer Expectations with Cisco Contact Center and Google CCAI

AI-enabled conversational agents are expected to handle 20% of all customer service requests by 2022. AI is revamping and helping redefine customer experience with an array of new tools and technologies that can boost agent engagement, retention, customer loyalty, revenue, and profit.

Cisco, Google, and Servion have partnered to provide an integrated platform to quickly design & deliver AI solutions that orchestrate intelligent and contextualized workflows across any channel to provide exceptional customer experience.

Key takeaways:

  • • How to unlock the transformational power of Google AI in the Contact Center
  • • How AI orchestration in Cisco helps to build journeys that can be quickly automated & applied across any channel
  • • How does AI assist agents in transcribing real-time conversations, understanding customer context, detecting sentiment & providing expert assistance in handling complex queries
  • • What are Cisco and Google doing together to bring the next generation Contact Center AI capabilities to the market


Dave Michaels
Dave MichaelsLead Analyst, Talkingpointz.com

Kumaran Ponnambalam
Kumaran PonnambalamAI Architect, Cisco

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