Webinar:

Achieving Operational Excellence and Efficiency with Genesys Cloud CX

Most contact centers in APAC today are running on legacy infrastructure and software that cannot keep up with customers’ digital needs. But the APAC Contact Center as a Service (CCaaS) market is maturing rapidly, and organizations are exploring migration to the cloud to improve their employee and customer experience

Servion, a Genesys Gold Partner, is hosting a series of webinars focusing on helping organizations that are considering migrating their contact centers to the cloud. Join our webinar to understand how you can leverage customer service data across channels by extracting valuable insights and providing personalized customer experiences at scale.

Discussion topics include:

  • • Contact center challenges, industry trends, and the process of identifying the right Cloud Contact Center solution
  • • Importance of Customer Journey Orchestration and the impact on your bottom line
  • • In-depth overview and demo of the Genesys Cloud CX platform

Speakers:

Raymond Devadass
Raymond DevadassFounder & CEO Daythree

Louis Teoh
Louis TeohHead of Strategic Business Consulting APAC Genesys


Register for the Webinar!

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