Enhance Employee and Customer Experience with Artificial Intelligence (AI) (17th March 2022)
By 2030, 70% of companies will have adopted some form of AI, and a majority of enterprises will be using a full range of AI technology (McKinsey). Customer service is consistently 1 of the top 3 AI-driven use cases across all industries. Genesys and Servion have partnered to help enterprises leverage existing customer service data across channels by extracting valuable insights and providing personalized customer experiences at scale.
Discussion topics include:
- • CX challenges, digital adoption, the growing importance of employee and agent experience, personalization, and driving innovation with Artificial Intelligence (AI) solutions
- • An in-depth overview and demo of Genesys AI portfolio and how it can help improve employee and customer experiences
- • Q&A session with our CX experts
Rahul GargVP, Product, Self-Service & Core AI Genesys
Larry HitchcockAVP – Chief Solutions Architect Servion