Gain valuable insights on automated testing and monitoring solutions to ensure a resilient contact center environment
1:00 – 2:00 PM EST on 8th November 2023
Contact centers are under ever-increasing pressure to deliver a world-class customer experience. New features and upgrades are key to keeping pace with evolving customer expectations. To achieve this in your multi-vendor, distributed contact center environment, you need a testing and assurance solution you can trust.
Today, contact center and CX leaders are focused on getting the optimal performance out of every component of their contact centers by anticipating system performance and capacity challenges. Learn how to get the most from your contact centers and prepare for challenges and fraudsters.
Join our webinar to learn:
- • Early detection of customer-impacting performance issues by automating QA, regression, load and ongoing testing across all voice and digital channels
- • 360° insights into your customer’s journeys and the performance of your contact center platform
- • Significantly improve CX and operational efficiencies without upgrading your contact center infrastructure
- • Rapid adoption of innovative CX technologies
Kacey KemmererSVP – Sales Hammer
Eric WildermuthPresident – Sales Servion