Lunch & Learn Webinar:

Creating Magical Experiences: With or Without Cloud

Cloud contact centers present many opportunities – personalized customer experiences, improved first contact resolution and better infrastructure. Most new applications and innovations are best suited for cloud contact centers, but it doesn’t mean that your on-premise investments are worthless, contrary to common industry opinion. Cisco and a partner like Servion bring you a broad range of solutions covering advanced and innovative features in several deployment models.

Speakers:

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SHEILA MCGEE-SMITHFounder & Principal Analyst, McGee-Smith Analytics
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VINOD MUTHUKRISHNANChief Growth Officer, Cisco

Key takeaways:

  • Cloud Contact Centers – migrating to the cloud for improved CX and better capacity management
  • Artificial Intelligence – benefits, potential and adoption
  • Workforce Engagement – importance of employee engagement with WFH and WFO in the cloud
  • Work from home – ensuring security and compliance
  • Flexible licensing – easy access to collaboration services and software for all deployment models

*Lunch will be delivered to US & Canada attendees only during the webinar.