Driving Digital Transformation with Cisco Webex Contact Center and Cloud Calling
4:00 -5:30 PM EDT on 11th August 2022
Cisco’s Customer Journey Data Service tracks customer engagement across any communication channel/platform and at every touchpoint in the journey. The product helps to do end to end orchestration and optimization of customer journeys by integrating into Cisco’s Customer Experience Product Portfolio (Webex Contact Center, Webex Connect, Experience Management), empowering enterprises to make their customer engagement more personalized, contextualized, timely and impactful across all channels in real time.
Discussion topics include:
- • Digital Transformation – Key trends and drivers
- • Ways to improve customer experience by adopting a digital-first strategy
- • Understand and deliver better CX with Cisco’s Collaboration Portfolio
- • Get to see the Cisco Webex Contact Center in action
Jon ArnoldPrincipal of J Arnold & Associates
Ted PhippsHead of Product – Cisco CCaaS @ Cisco
Mixology Session Host:
Pamela WiznitzerBeverage Consultant @ The Lookup
We will also have a virtual cocktail-making session conducted by an award-winning mixologist – Pamela Wiznitzer. Since 2006, Pamela has been working throughout NYC at many notable venues and currently oversees the beverage programs for the iconic Big Apple Circus and The Lookup. She was named as one of Food & Wine Magazine’s top 10 Rising Star Mixologists and one of Wine Enthusiast Magazine’s “40 Under 40”.