Servion’s Virtual Assistant solution is an intuitive, humanlike voice and chat agent that can simulate a live agent, right from initiating customer conversations to delivering information and taking actions on their behalf. It can also detect a customer’s emotions, perform transactions, and augment context and personalization while elevating the overall customer experience.
Servion’s self-service virtual assistants enable rich, natural, and conversational experiences that redefine the possibilities of AI capabilities.
Combines conversational intelligence with humanlike natural dialogue
Understands complex inquiries, ask clarifying questions, and personalize responses
Powered by NLU and text-to-speech technology that navigates the callers
Becomes smarter over time by learning from past and current live agent interactions
Features a library of millions of conversations that cover many languages, accents, and ethnicities
Offers a consistent customer experience in all digital channels, i.e., your website, app, text messaging applications
Predicts customer intent with over 83% accuracy, ensuring better and faster call routing
Captures and analyzes each conversation to deliver real time insights and personalized experience