Crafting CX Solutions
Crafting CX Solutions
The COVID-19 pandemic accelerated an already growing trend of businesses using video meeting solutions to elevate customer engagement. From telehealth physician visits to virtual property showings to remote bank tellers, video has become a permanent fixture in an evolved customer experience landscape. Yet many organizations struggle to integrate video as part of a unified, effortless, and personalized customer journey.
ServEngage from Servion is a powerful video engagement solution that makes it easy for customers to connect with organizations in the context of their service journey (website, mobile app, kiosks, etc.). Customers can get started anytime with the click of a button using any device with a working Internet connection (laptop, smartphone, tablet, smartwatch).
The solution readily integrates with existing contact center platforms and digital channel systems (i.e. website, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, SMS) using open APIs and SDKs. ServEngage is built to complement your existing processes and technology stack while enhancing the way customers use video to interact, engage, and connect with your brand. The solution empowers agents to visually guide customers, offers personalized customer support, prevents unnecessary travel, and improves Net Promoter Score (NPS) with more than a dozen key features (listed below).
ServEngage is already used by banks to create a virtual branch experience, from customer authentication to document signing. The solution provides convenience, security and simplifies the customer onboarding process.
Rapid customer onboarding and engagement through instant connection via preferred channel(s)
Improved emotional customer connection via personal, face-to-face interactions
Improved brand value, NPS, CSAT and first call resolution rates
Higher first call resolution and reduced customer churn via skills-based routing
Proven to reduce customer acquisition cost by up to 90%
Reduced (if not eliminated) paperwork and no geographical constrains
(Replicate in-person meeting experience)
(Deploy on self-service kiosks or ATMs, or on a computer)
(Get a third person into the video call)
Skill-based and unified queue routing)
(Available anywhere, anytime, on any device)
(Customized wait time treatments)
(Training and Compliance purposes)
(Professionally branded)
(Signature pads, document scanners, & printers)
(Integrate with leading contact center platforms)
(Authentication via LDAP or SAML/ADFS)
(Surveys, Summary and Reporting)
Give your customers the experience they desire
