Technologies such as cloud, AI, and big data are now commonplace in contact centers’ customer-agent interactions, but what about the network infrastructure underneath? Traditional wide area networks (WANs) like MPLS were never designed for today’s cloud- and digital-first imperatives.

A heavy reliance on data centers for cloud connectivity means higher latency, heavy data center load, overwhelming complexity, and a single point of failure, creating numerous challenges for IT in balancing the user experience, security, and compliance. The solution? Servion’s Software-defined Wide Area Network (SD-WAN).

Powered by Cisco, Servion’s SD-WAN is a robust, centralized cloud management offering that can meet every complex need of modern wide area networks. A technology partner of Cisco SD-WAN, Servion offers next-gen connectivity with a strong network that can support heavy data consumption and bandwidth-intensive applications like video, Artificial Intelligence (AI), and more. The result: a seamless, always-on, and secure environment for business-critical applications in a cloud- and digital-first contact center environment.

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Our SD-WAN solution includes:

  • End-to-end implementation and managed services for SD-WAN deployments.
  • Support of various topologies such as full mesh or hub and spoke.
  • Strictly enforced security implementation that adheres to each customer’s specific organization security policy.
  • Deployment of on-prem or cloud SD-WAN controllers.
  • Implementation of complex and granular routing over various communication paths.
  • Implementation of application visibility features like APP-aware routing and quality of service.
  • Integration of enterprise/campus into various SaaS, IaaS cloud solutions such as Office 365, Salesforce, AWS, and Azure.
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Trusted tips for CX Leaders

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  • Why SD-WAN is essential for the modern, connected contact center Blog

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