+1 877-550-8527 [email protected]

As the interaction channels and customer demands grow exponentially, enterprises have no choice but to leverage the power of automation to streamline repetitive, rule-based tasks so that their agents can efficiently focus on processes and wrap up every interaction, which requires specialized skills and attention. Robotic process automation in contact centers provides next-generation tools to create an intelligent digital workforce that enables agents and software robots to effectively collaborate during any stage, from cognitive assessment and integrated development to implementation and execution.

Servion Logo for headears

Scale the new frontier of customer engagement

Servion’s RPA offerings enable you to seamlessly link front and back-office processes through scalable virtual robots that perform definable, repeatable, and rule-based tasks with high efficiency. We also offer an integrated agent desktop to enable single-screen access to disparate systems. This results in greater accuracy reduced errors and rework, as well as optimized costs. Our RPA offerings include:

  • Assisted Automation - Robots and employees work together on semi-automated processes

  • Robots handle fully automated processes without intervention

  • A dashboard displays robot queues, workflow status, system alerts

Seamlessly linking front/back-office processes through scalable virtual robots – with or without human intervention, Servion ensures high operational efficiency that leads to great customer experiences.

Servion Logo for headears

Features

  • Integrated agent desktop

    Access a single screen to disparate systems and applications
  • Error-free processing

    Automate manual data entry and navigation between systems for processing & accuracy
  • Dynamic data management

    Single-click access to a unified knowledge repository
  • Streamlined wrap-up processes

    Increased wrap-up stage productivity and reduced AHT
  • Analyze and report

    Customizable audit options, call recording, and analysis for delivering relevant insights
  • Reduced training time

    Reduce the time it takes to train and execute the robots, allowing them to self-learn
Servion Logo for headears

CX thought leadership, best practices and success stories

  • Leading US-based global IT company deepens RPA capabilities with Servion Success Stories

    Leading US-based global IT company deepens RPA capabilities with Servion

  • Leading Bank in Malaysia automates collections, card operations, and fulfillment Success Stories

    Leading Bank in Malaysia automates collections, card operations, and fulfillment

Let's get started with your personalized demo